AI Outcomes Manager - West

Details

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business.

The AI Outcomes Manager will play a crucial role in transforming how every department works using Glean. You will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help organizations become AI-native and ship agentic capabilities on an open, extensible stack.

Responsibilities

• Partner with executive sponsors and end users to identify high-impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap to maximize value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts to drive breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

Requirements

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer-facing approach.
• Strong problem-solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; experience shipping outcomes (not just demos).
• Practical understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost-effective solutions.
• Product sense and user empathy—ability to spot high-value applications of AI across diverse job functions and design clear, guided experiences.
• Hands-on experience with modern AI platforms and tools (examples called out: OpenAI, Claude, Mistral, Cohere), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have: prior customer-facing consultative roles (solutions, support, product management), exposure to evaluating AI outcomes (defining success criteria, reviewing results), and the ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

Location

• Remote; candidate must be located on the US West Coast.

Compensation & Benefits

• Standard OTE range: $130,000 - $210,000 annually. Compensation will be determined by factors such as location, level, knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
• Benefits include Medical, Vision, and Dental coverage, generous time-off policy, 401(k) plan participation, home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches.

Company Overview

• Glean builds enterprise AI infrastructure including an Enterprise Graph and Personal Knowledge Graph to deliver personalized, context-aware responses and agentic capabilities across enterprise systems (examples of integrations mentioned: Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub). Recognized by industry outlets and operating with customers across many industries.