Backend Engineer, Help Experience

Details

Information about the position

As Bill Gates said in 1996: Content is king! We are establishing a new product team with the mission to improve the quality of our problem resolution by creating a “single version of truth” for content across all of our support channels: self service interfaces, agent responses, internal knowledge base, training and more.

This is a key role with high visibility across our product organisation and has a high impact. We're therefore looking for a Backend Engineer to become a part of the rapidly growing Help Experience product domain. We work in autonomous, cross functional teams consisting of engineering, product management, data science, and product design.

We are looking for a Backend Engineer to join a newly established team to build the content backbone which provides Vinted members with self-help, enables automated machine-help as well as serves content for customers agents. We aim to improve the quality of our problem resolution by creating a “single version of truth” for content across all support channels. This team has the potential to contribute to saving millions of euros and transform stranded users into engaged advocates of our sustainable marketplace, which directly supports our mission to make second-hand first choice worldwide.

As our new Backend Engineer in this team, you will play an integral role in rewriting the content serving and delivery layer for our Help Centre. We will rethink our support content architecture and migrate from our internal tool to using Strapi for content management. We want to enable self-service a/b testing capabilities to iterate fast on providing users with the best content that solves their problems. You’ll have the opportunity to expand your skills in several directions, gaining hands-on experience with e.g. search technologies, and leveraging them to impact millions of users.

By joining Vinted you’ll become part of an active community of engineers who are keen on sharing knowledge, organising learning workshops and so much more!

In this position, you’ll

• Work in a cross-functional team and design, shape, build and architect how we deliver and serve content through several channels that improve our members’ lives.
• Collaborate with developers during pairing sessions and code reviews.
• See your code affect 100+ million users.
• Work with Golang, Ruby on Rails, MySQL, Redis, Kafka, Jenkins, Kubernetes, Vespa and many more technologies.
• Monitor your deployed code through Prometheus, Grafana, DataDog and Kibana
• Work on extracting and building new services and move our team towards higher autonomy
• Mentor and grow engineers

About you

• During the past years, you gathered knowledge in multiple high-level programming languages and gained extensive experience in software development
• You have expertise in Ruby on Rails and/or Golang
• Excitement to learn and master new technologies and concepts
• Experience or an interest in content management systems, a/b testing and search technology is a plus
• You have the desire and commitment to grow personally and professionally
• You are a proficient communicator in spoken and written English

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.