Beneficial Deployments Customer Success Manager, Scaled Partnerships
at Anthropic
USD 200,000-260,000 per year
Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Leadership @ 3
Communication @ 3
API @ 3
Reporting @ 3
Claude Code @ 3
AI @ 3
Change Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The Beneficial Deployments team is scaling customer success across Claude Enterprise, Claude Code, and our API. The Scaled Customer Success Manager will pioneer digital-first and one-to-many customer engagements that drive adoption and mission-aligned impact across a cohort of nonprofit partner organizations.
Responsibilities
- Own scaled customer engagement for a broad portfolio of organizations, deepening relationships through structured touchpoints that drive activation, meaningful adoption, and sustained impact aligned to each organization's mission.
- Design and execute one-to-many programs including workshops, office hours, cohort-based learning, peer learning webinars, partner-led thought leadership opportunities, and shared resources to educate organizations and accelerate adoption.
- Provide technical guidance: help organizations shape AI roadmaps, develop deep product expertise to guide implementation decisions, advise on safe and responsible adoption, and translate AI capabilities into mission-aligned outcomes for audiences from practitioners to executives.
- Create focus for peer exchange: elevate customer voices and surface shared lessons that strengthen the broader nonprofit ecosystem.
- Channel customer voice back to program leadership and Product by synthesizing feedback from working sessions, enablement programs, and ongoing engagement to influence roadmap and improve customer experience.
- Partner cross-functionally with program leadership, Product, and Customer Success on engagement strategy and playbook development for enablement, upskilling, and change management.
- Establish a structured feedback cadence across a one-year program arc (e.g., 30/60/90 days, mid-year, end-of-year) and produce shared reporting to keep customers and program leadership aligned.
Requirements
- 3-5+ years in customer-facing roles such as Customer Success, Partnerships, Program Management, or Consulting, with experience managing a broad portfolio of relationships or building scaled partner programs.
- Experience working with mission-driven, nonprofit, public-sector, or purpose-led organizations.
- Experience supporting organizational change management, adult learning, or workforce upskilling initiatives.
- Experience with digital-first or tech-touch customer engagement (enablement programs, workshops, cohort-based learning, communities of practice, partner onboarding journeys).
- Systems thinking and process orientation; experience building repeatable playbooks, templates, and frameworks that scale across diverse partner organizations.
- Data-driven mindset; comfortable analyzing partner engagement signals, adoption data, and program effectiveness to optimize approaches.
- Technical aptitude and enthusiasm for AI; ability to master complex products, translate technical concepts across audiences, and advise on responsible adoption of Claude.
- Excellent written and verbal communication skills and comfort building in ambiguity.
- Minimum education: Bachelor’s degree or equivalent combination of education, training, and/or experience.
Compensation
- Annual Salary: $200,000 - $260,000 USD.
Logistics
- Locations: San Francisco, CA and New York City, NY.
- Location-based hybrid policy: staff are expected to be in one of our offices at least 25% of the time.
- Visa sponsorship: Anthropic indicates they sponsor visas and retain an immigration lawyer to assist, though not every role/candidate can be successfully sponsored.
Benefits
- Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space in which to collaborate with colleagues.
Other notes
- Role focuses on a selected cohort of nonprofit partners for a one-year program arc and aims to build lasting internal capacity within partner organizations while maintaining a personalized, high-value experience.