Business Operations and Growth Lead

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Community

The Chief Business Officer organization drives the company’s growth and expansion worldwide. The team commercializes Airbnb’s new and existing businesses, recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services, and executes Airbnb’s global strategy in market. The Global Markets Team (within CBO) ensures Airbnb is locally relevant and helps regions plan and execute growth strategies across supply, demand, and other surfaces.

Role overview

You will join the US West team and report to the Director, US West. The role focuses on scaling community growth and optimization-focused programs by aligning cross-functional teams and driving strategic, data-informed initiatives.

Responsibilities

• Align all functions to achieve objectives set with the Director, US West.
• Drive regular business operation meetings and lead weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track in the territory.
• Analyze macro and micro trends; present analysis, insights, and actionable plans to Airbnb country and regional leadership to drive business decisions.
• Support the Director, US West and other senior leaders on strategic projects; lead and implement ad-hoc operational and strategic projects, which may require coordination within local country, regional, and global teams.
• Own conception, execution, and measurement of cross-functional initiatives end-to-end: define problem statements, articulate solutions, identify dependencies, and work with stakeholders to deliver results across demand, supply, and regulatory surfaces.

Requirements / Your Expertise

• Minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics, and project management in a dynamic entrepreneurial environment.
• World-class written and verbal communication; ability to present succinctly at all organizational levels.
• Proven track record influencing and rallying diverse cross-functional stakeholders using qualitative and quantitative insights.
• Ability to dive into details for execution while contextualizing recommendations within broader company strategy.
• Strong multitasking, prioritization, and coordination skills across functions.
• Impeccable organizational skills, attention to detail, and ability to document processes and decisions.
• Experience implementing and scaling initiatives across globally dispersed teams and working cross-functionally with multiple departments.
• Hands-on approach and ability to get things done quickly.
• Comfortable manipulating large datasets in Excel (must). SQL proficiency strongly preferred.

Location

This position is based in California — ideally San Francisco or Los Angeles. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. The position is Remote Eligible, but you must live where Airbnb, Inc. has a registered entity (check Airbnb careers for excluded states). If employed by another Airbnb entity, your recruiter will confirm eligible states.

Compensation

Base pay range: $168,000—$203,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Actual base pay depends on factors such as training, transferable skills, work experience, business needs and market demands.