Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Python @ 2
Data Structures @ 2
Communication @ 3
API @ 2
XML @ 3
Compliance @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Bloomberg is a global leader in business and financial information, news, and insight. The Buy-side Enterprise Services team supports Bloomberg’s most sophisticated buy-side clients across portfolio analytics and order management solutions. Bloomberg Asset and Investment Manager (AIM) is the flagship Order Management System, providing end-to-end support across portfolio management, trading, compliance, and operations.
As part of the AIM Support team you will work in a highly client-facing role partnering directly with portfolio managers, traders, compliance officers, and middle- and back-office professionals to deliver knowledgeable, responsive, and proactive support across Bloomberg’s OMS platform. The role involves troubleshooting technical and workflow issues across the trade lifecycle, optimizing client use of AIM, and collaborating with Implementation, Sales, Product, and Engineering teams to improve the client experience.
Responsibilities
- Build a strong understanding of AIM functionality and client workflows through training and hands-on experience
- Troubleshoot issues across the trade lifecycle, assessing both technical and business impact
- Support clients with questions related to order management, compliance workflows, and trade execution
- Develop deep knowledge of client use cases and share insights across the team
- Foster strong client relationships through product expertise and proactive engagement
- Identify opportunities to improve workflows and introduce best practices
- Collaborate closely with Implementation, Sales, Product, and Engineering teams to enhance the client experience
- Manage client expectations through clear and timely communication, especially during escalations or system issues
- Escalate and advocate for client needs by partnering with Product and Engineering on enhancements
Requirements
- Minimum 3 years of experience in financial services or financial technology
- Exposure to buy-side workflows, including pre-trade, at-trade, and post-trade processes
- Understanding of order management systems or electronic trading platforms
- Strong analytical and problem-solving skills with high attention to detail
- Excellent communication skills and ability to interact with a range of stakeholders
- Ability to take ownership of issues and drive them through to resolution
- Strong organizational skills and ability to prioritize in a fast-paced environment
- Proficiency in Microsoft Excel and other standard productivity tools
Preferred / Nice-to-have
- Experience supporting an OMS such as Bloomberg AIM
- Familiarity with APIs, data structures, or programming languages such as Python
- Knowledge of connectivity protocols such as FIX or XML
- Experience with Bloomberg products
Compensation & Benefits
- Salary Range: 90,000 - 110,000 USD annually
- Benefits may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) with match, life insurance, and wellness programs. (The Company does not provide benefits directly to contingent workers/contractors and interns.)