Buy-Side Order Management System (AIM) Support Specialist | Spanish/Portuguese Speaker
Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Python @ 2
Data Structures @ 2
Communication @ 3
API @ 2
XML @ 3
Compliance @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the tools and analytics they need to make critical investment decisions and stay connected across the global financial community.
Location: New York
Business Area: Sales and Client Service
The Buy-side Enterprise Services team supports Bloomberg’s most sophisticated buy-side clients across our portfolio analytics and order management solutions. Bloomberg Asset and Investment Manager (AIM) is our flagship Order Management System, providing end-to-end support across portfolio management, trading, compliance, and operations. AIM enables clients to manage the full lifecycle of a trade, from order generation and compliance checks through execution and post-trade processing.
Responsibilities
- Work in a highly client-facing role, partnering directly with portfolio managers, traders, compliance officers, and middle- and back-office professionals.
- Deliver knowledgeable, responsive, and proactive support across Bloomberg’s OMS platform (AIM).
- Build a strong understanding of AIM functionality and client workflows through training and hands-on experience.
- Troubleshoot issues across the trade lifecycle, assessing both technical and business impact.
- Support clients with questions related to order management, compliance workflows, and trade execution.
- Develop deep knowledge of client use cases and share insights across the team.
- Foster strong client relationships through product expertise and proactive engagement.
- Identify opportunities to improve workflows and introduce best practices.
- Collaborate closely with Implementation, Sales, Product, and Engineering teams to enhance the client experience.
- Manage client expectations through clear and timely communication, especially during escalations or system issues.
- Escalate and advocate for client needs by partnering with Product and Engineering on enhancements.
Requirements
- Minimum 3 years of experience in financial services or financial technology.
- Exposure to buy-side workflows, including pre-trade, at-trade, and post-trade processes.
- Understanding of order management systems or electronic trading platforms.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication skills and ability to interact with a range of stakeholders.
- Ability to take ownership of issues and drive them through to resolution.
- Strong organizational skills and ability to prioritize in a fast-paced environment.
- Proficiency in Microsoft Excel and other standard productivity tools.
- Client-facing experience; comfortable engaging with clients and managing expectations.
- Spanish and/or Portuguese language capability implied by the role title (Spanish/Portuguese Speaker).
Preferred (nice to have)
- Experience supporting an OMS such as Bloomberg AIM.
- Understanding of workflows across traders, portfolio managers, compliance, and operations.
- Familiarity with APIs, data structures, or programming languages such as Python.
- Knowledge of connectivity protocols such as FIX or XML.
- Experience with Bloomberg products.
Salary & Compensation
Salary Range: 90,000 - 110,000 USD Annual + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
Benefits
The company offers a comprehensive benefits plan which may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability, 401(k) with match, life insurance, and wellness programs. Benefits are not provided directly to contingent workers/contractors and interns.