CCaaS Engineer

at ABN AMRO
📍 Amsterdam, Netherlands
€61,300-87,600 per year
MIDDLE SENIOR
✅ Hybrid

🕙 36-40 hours per week

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Security @ 3 Software Development @ 3 DevOps @ 3 Azure @ 3 API @ 3 Room @ 3

Details

The Customer Interaction Platform team is looking for an enthusiastic and resourceful IT Engineer who is passionate about software development at the very heart of customer interaction. Our goal? Provide our agents and customers a seamless omnichannel experience. We aim towards high performing, self-steering DevOps teams where each team member takes responsibility and is willing to learn. Within the team, we collaborate, each team member shares their expertise and also has their own specialism. Next to creating new functionality, maintaining and improving our applications are also part of the responsibility of the DevOps teams. Methodology is one thing, but the right mindset is key!

Responsibilities

  • Take end to end responsibility for design and development of software components based on the CCaaS/SaaS platform NICE CXone for our contact center.
  • Knowledge of audio/SIP architecture and protocols.
  • Choose and manage tools and technologies to build and support a robust infrastructure.
  • Be responsible for the implementation of integration patterns between CCaaS/SaaS and Azure.
  • Identify bottlenecks and improve the performance of applications.
  • Assure the developed software & implementation have the appropriate controls to comply with our security requirements.
  • Ensure all necessary monitoring and backup solutions are in place.

Requirements

  • You have at least 4 or 5 years experience in this field/ experience implementing contact center software.
  • Experience with CCaaS, Contact Center as a Service/ NICE CXOne experience for example.
  • Proven experience with implementation of software integration patterns based on REST services and API Gateways (Azure API Gateway & APIGEE).

Benefits

  • A competitive pay scale based on your experience and skillset.
  • A supplementary benefit budget of 11%, which you can spend on additional fringe benefits.
  • A personal development budget of EUR 1.000 per year.
  • An annual public transportation pass or travel budget, depending on the function.
  • A solid pension plan.
  • The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally.