Commercial Solutions Engineer

Details

Grafana Labs is a remote-first, open-source company that builds Grafana and the Grafana observability stack used by millions worldwide. The Commercial Solutions Engineer (SE) is a customer-facing product expert who helps educate potential and existing customers through demos, hands-on enablement, technical evaluations, and ongoing engagement. The role partners closely with Sales to qualify and close opportunities and serves as a communication channel from customers into Product Management and Engineering.

Responsibilities

• Join a high-growth team to solve technical and customer problems collaboratively.
• Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
• Own technical engagement with customers and help close high-velocity opportunities using competitive knowledge and technical credibility.
• Deliver product and technical presentations, demos, and hands-on enablement to potential and existing customers.
• Proactively communicate with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems discovered during interactions.
• Contribute to documentation, blog posts, videos, knowledge base articles, and other internal and public enablement materials.

Requirements

• Strong written and oral communication skills for collaborating with remote internal teams and worldwide customers.
• A technical mindset and a desire to grow technically; candidates may come from coding bootcamps, post-sales roles, or engineering backgrounds.
• Self-motivated, creative, and able to exercise strong judgment, collaboration, and leadership.
• Ability to work effectively in a remote-first, international team.

Bonus / Preferred

• Experience with open source technologies.
• Experience in the metrics/monitoring/observability space.
• Familiarity with sales methodologies such as MEDD(P)ICC / MEDDPICC.

Compensation & Benefits

• UK OTE (On-Target Earnings) range for this role: £99,000 - £119,000 (actual compensation varies by level, experience, and skillset).
• All roles include Restricted Stock Units (RSUs).
• 100% remote, global culture with a remote-first model.
• In-person onboarding to meet new colleagues and learn about the company.
• Global annual leave policy: 30 days per annum; 3 days reserved for Grafana Shutdown Days (local legislation will be followed where applicable).
• Career growth pathways, transparent communication, and empowered teams in a scaling organization.

Other Information

• The posting is for the United Kingdom (Remote). Compensation ranges are country-specific; if applying from another location, recruiters will discuss that market's pay range.
• Grafana Labs is an equal opportunity employer.
• Grafana Labs may utilize AI tools in the recruitment process to assist matching CVs to job postings; recruitment team will continue manual review of inbound CVs.