Contract PMO Implementation Specialist

Details

About the Role:
Customer.io is building out its project management infrastructure to support cross-functional collaboration, enable scalable processes, and increase visibility across key initiatives. We're seeking a contract PMO Implementation Contractor to bring this vision to life.

Reporting to the Senior Operations Manager, you’ll play a critical role in translating strategy into action. Your primary focus will be implementing the operational components of the project management strategy—building templates, designing clear processes, setting up workspaces in tools like Notion and Linear, and helping roll out scalable practices across the company. This is a tactical, hands-on role that also offers space for strategic input and collaboration.

Length of contract: 3-6 months

Rate: $75 - $100 USD per hour

What You’ll Do:

PMO Implementation (Primary Focus):

• Partner with the Senior Operations Manager to execute on the defined PM strategy
• Build and structure a centralized PM workspace (primarily in Notion) that is intuitive, well-organized, and scalable
• Create repeatable project templates (briefs, trackers, status updates, retrospectives, etc.)
• Document clear PM criteria and guidelines for requesting support
• Standardize workflows and integrate tools like Linear to improve visibility and cross-team alignment
• Roll out PM resources to teams in a way that promotes clarity, adoption, and efficiency
• Help drive organizational understanding of how and when to engage with the PM

Light Project Execution (Secondary Focus):

• Support or lead lightweight, operational projects to keep momentum while PM resources are still scaling
• Act as a project coordinator on select initiatives, applying the new PMO structure in real-time

What We’re Looking For

• 3+ years experience in project operations, business operations, or program/project management
• Proven ability to build internal workspaces, processes, and systems that are user-friendly and scalable
• Strong sense of information architecture and design—able to create Notion pages or dashboards that are easy to navigate and visually clear
• Experience using project management tools like Notion, Linear, etc
• Comfortable leveraging AI tools to increase efficiency (e.g., for documentation, summarization, content creation)
• Detail-oriented with a systems mindset—you care about both execution and user experience
• Strong communicator with a collaborative, roll-up-your-sleeves approach
• Experience in fast-paced tech or startup environments preferred

Nice-to-Have Skills

• Prior experience supporting the launch of a PMO or internal operations function
• Change management experience

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.