Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Security @ 3
Hiring @ 3
Product Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
ING Hubs Poland is hiring!
This is a hands-on role in the Product Excellence area focused on bridging the gap between technical service management and business value delivery for CISO/security services. The role combines process excellence, stakeholder management and change delivery to drive measurable improvements in service performance, user experience and operational effectiveness.
Compensation
- 14 000,00 - 18 000,00 PLN Monthly gross
Responsibilities
- Analyse and map end-to-end processes (e.g. access management, service requests, monitoring flows).
- Identify inefficiencies, bottlenecks and gaps in current ways of working and propose practical improvements.
- Lead and deliver process improvement initiatives from idea to implementation.
- Introduce standardisation, simplification and automation opportunities.
- Collaborate with Security and Business stakeholders and ensure improvements are embedded and sustained in daily operations.
- Act as a trusted partner for the business: challenge existing ways of working, influence decision-making and manage cross-functional stakeholders across different seniority levels.
- Facilitate workshops, align priorities and drive consensus.
- Incorporate customer and user perspectives into process/service design and map/improve key journeys (e.g. onboarding, internal processes).
- Support broader transformation agenda within Security, contribute to the roadmap of continuous improvement initiatives, and ensure governance and documentation of new processes.
- Promote a culture of continuous improvement and ownership; may manage and facilitate global initiatives and engage with broader forums.
Requirements
- 5+ years of experience in process improvement, operational excellence, transformation, service operations, IT, security or related environments.
- Strong experience in process mapping (E2E), identifying gaps and inefficiencies, and delivering tangible improvements (not only analysis).
- Experience working in complex, cross-functional environments.
- Experienced in simplifying complex workflows and delivering measurable improvements in performance, user experience and operational effectiveness.
- Fluent in English (C1 - C2).
Preferred / Extra Points
- Knowledge of methodologies such as Lean / Six Sigma.
Team / Squad
- Product Excellence defines strategic direction of CISO services, collects user feedback to enhance services, manages service escalations, oversees customer onboarding and drives service adoption. The role naming convention in the global ING job architecture will be "Customer Journey Expert - Product Management IV".