Customer Journey Management (CJM) Programme Intern
🕙 32-36 hours per week
Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Marketing @ 3
Communication @ 3
Audit @ 3
Change Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Kickstart your career in Customer Journey Management at ABN AMRO!
Are you a student eager to gain hands‑on experience within a large financial organisation and interested in customer experience, process improvement and change management? This internship supports the redesign and operationalisation of the Customer Journey Management capability across the bank and may include contributions to Business Process Management (BPM) initiatives.
Responsibilities
- Support change management and communication activities, including stakeholder communications and programme updates
- Create and maintain programme documentation, plans and coordination artefacts
- Support the design and development of CJM training content and curriculum
- Improve data quality, documentation standards and governance for customer journeys
- Help establish a sustainable operational foundation for CJM
- Create, document, coordinate, baselining and enabling structured change at enterprise level
Working environment
You will work in a complex, regulated banking environment, within teams across I&T, BPM and CX. The role requires independence, structure and strong attention to detail, while maintaining close alignment with senior stakeholders and programme leads.
Requirements
- Bachelor's or Master's student (e.g. Business Administration, Marketing & Communication, Management, Economics or similar)
- Enrolled in a Dutch institution for the entire duration of the internship
- Preferably available as soon as possible for 5–6 months
- Strong analytical, structuring and documentation skills
- Clear written and verbal communication skills (apply in English)
- Comfortable working independently and with senior stakeholders
- High attention to detail, especially in documentation and data quality
- Proficient in PowerPoint, Excel and Word
- Interest in Customer Experience, Customer Journey Management, BPM or change management
- Curious, proactive and eager to learn in a large organisation
Benefits
- €750 per month
- Excellent employment conditions
- In charge of personal development
- Hands‑on experience in enterprise‑level Customer Journey Management
- A personal work laptop
- Insight into how CX, BPM, governance and audit requirements interact in banking
- Exposure to large‑scale programmes and senior stakeholder environments
Practical details
- Location: Amsterdam, Netherlands
- Weekly hours: 32–36 hours per week
- Duration: Preferably 5–6 months
How to apply
Apply by sending your CV and cover letter in English. The application process includes CV selection, interviews, and a possible assessment before an offer and onboarding.