Customer Success Manager, Beneficial Deployments, EMEA

Details

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Role overview

Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. In this role you’ll apply enterprise-grade customer success practices to partnerships with mission-driven organizations across education, public health, life sciences, economic mobility, and more. You will be the strategic partner and trusted advisor across EMEA—helping organizations harness Claude’s capabilities (API, Claude for Enterprise, and Claude Code) to amplify social impact across program delivery, research, fundraising, and operations. The role requires autonomy, cross-time-zone collaboration, and the ability to build regional processes and customer relationships in a high-growth market.

Responsibilities

• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand organizational goals, programmatic needs, and social impact objectives
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code; understand technical nuances and best practices to guide customers to the right solutions
• Leverage deep knowledge of customers and regional nuances to proactively drive usage planning and understand current and future consumption/adoption
• Monitor usage patterns and proactively drive adoption—identify optimization opportunities, address underutilization across consumption-based (API) and seat-based products, and discover new applications for Claude across departments and workflows
• Create and maintain customer enablement resources and scalable assets to drive efficiency across the partner portfolio
• Serve as the customer’s thought partner by socializing Anthropic’s product roadmap and engaging Product PMs
• Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build cases for continued investment
• Own the partnership experience across the organization's lifecycle—manage account and success plans, conduct Quarterly Impact Reviews, and serve as the primary conduit between the organization and Anthropic

Requirements

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar), with preference for experience supporting mission-driven organizations (nonprofits, foundations, educational institutions, government agencies, or social impact programs)
• Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to varied audiences
• Strategic mindset to identify growth opportunities for expanded social impact and translate them into expansion plans
• Strong cross-functional collaboration and advocacy for customer needs
• Passion for AI and social impact, and interest in safe, ethical frontier AI deployment
• Ability to operate in ambiguous environments and bring order to complex situations
• (Bonus) Fluency in French, German, Spanish, or Italian

Logistics

• Location: London, UK (EMEA-based role)
• Location-based hybrid policy: staff expected to be in office at least 25% of the time; GTM team typically in office 2–3 days per week
• Education: Bachelor's degree in a related field or equivalent experience required
• Visa sponsorship: Anthropic states they do sponsor visas and retain an immigration lawyer to assist when possible

Compensation

• Annual Salary: £140,000 - £180,000 GBP

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and an office space for collaboration.

How we're different

Anthropic focuses on large-scale, high-impact AI research and values collaborative work, communication, and pursuing steerable, trustworthy AI. The team emphasizes research directions such as interpretability, scaling laws, and learning from human preferences.