Used Tools & Technologies
Machine LearningRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Communication @ 3
API @ 3
Claude Code @ 3
AI @ 3
Change Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Join Anthropic's Customer Success team in a high-impact role driving AI adoption across an Industry segment. You will be a strategic partner and trusted advisor to complex enterprise customers (Financial Services, Systems Integrators, Semiconductor, Manufacturing, Retail), helping them harness Anthropic's Claude capabilities — API, Claude for Enterprise, and Claude Code — and guiding adoption, optimization, and expansion.
Responsibilities
- Build trusting, strategic relationships with key customer decision makers to understand business objectives and identify opportunities for optimization and expansion
- Become an expert in Anthropic's products (API, Claude Code, Claude for Enterprise), understanding technical nuances and best practices to guide customers to appropriate solutions
- Drive usage planning across consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products, monitoring usage patterns and identifying optimization opportunities
- Serve as a thought partner: socialize product roadmap, drive awareness of new products, and engage Product PMs
- Document and quantify customer value via business outcomes, ROI, and impact metrics to build business cases for continued/expanded investment
- Identify new use cases and lines of business; partner with customers and Sales to discover additional applications for Claude
- Develop and execute change management strategies to drive end-user adoption (Train the Trainer programs, Center of Excellence development, organizational enablement)
- Own the customer experience across the lifecycle: manage account and success plans aligned to business objectives, conduct Quarterly Business Reviews, and act as primary conduit between the customer and Anthropic
- Develop scalable engagement strategies and playbooks for the Industry portfolio, balancing high-touch strategic accounts with efficient coverage models
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- Experience working with enterprise customers in Financial Services, Systems Integrators, Semiconductor, Manufacturing, or Retail industries
- Technical fluency: ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to diverse stakeholders (developers, product managers, executives, end users)
- Experience driving success across both consumption-based and seat-based business models; understanding expansion levers and success metrics for each
- Strategic mindset to identify growth opportunities and translate them into expansion plans
- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
- Strong cross-functional collaboration skills and customer advocacy
- Passion for AI and interest in responsible development of advanced systems
- Comfort with ambiguity and a proactive, "roll up your sleeves" mentality
Compensation
- Annual salary range: $200,000 - $260,000 USD
Logistics
- Location: New York City, NY
- Location-based hybrid policy: staff are expected to be in an office at least ~25% of the time (role-level expectations may vary)
- Minimum education: Bachelor’s degree or equivalent combination of education/training/experience
- Minimum years of experience: will correlate with internal job level requirements
- Visa sponsorship: Anthropic states they do sponsor visas and retain an immigration lawyer to help where possible
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Office workspace for collaboration
Company
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The team includes researchers, engineers, policy experts, and business leaders working to build beneficial AI systems. Anthropic is a public benefit corporation headquartered in San Francisco.
How we're different
Anthropic focuses on a small number of large-scale research efforts, values collaborative work and communication, and emphasizes high-impact AI research with attention to safety and societal implications.