Customer Success Manager, Public Sector

Details

Join Anthropic's Customer Success team to support government adoption of Claude across API, Claude for Enterprise, Claude Code, and Claude for Government (C4G). You will act as a strategic partner and trusted advisor for government customers (federal civilian, state & local, national security organizations) and their system integrators, combining public sector domain knowledge with technical fluency to drive mission impact, adoption, and product-informed feedback.

Responsibilities

• Build trusting, strategic relationships with government stakeholders (agency CIOs, ISSMs, mission operators) to understand objectives and identify expansion opportunities
• Become an expert in Anthropic products across API, Claude for Government, Claude Code, and Claude for Enterprise, including technical nuances and compliance requirements (FedRAMP, IL5, HIPAA)
• Monitor usage patterns and proactively drive adoption for both consumption-based (API) and seat-based products; identify optimization and expansion opportunities
• Develop and execute change management strategies for government organizational cultures (Train the Trainer programs, Center of Excellence development, enablement respecting government capacity)
• Serve as the customer’s thought partner, socialize product roadmap and new features (MCP, Skills, data classification), and engage Product PMs
• Document and quantify value (mission impact outcomes, operational efficiency gains, ROI metrics) for government leadership and appropriators
• Own customer experience across the lifecycle: comprehensive account and success plans, Executive Business Reviews, and primary conduit between customer and Anthropic
• Partner with Applied AI team members embedded in accounts to identify hero workflows and demonstrate mission transformation

Requirements

• 5+ years in customer-facing roles (Customer Success, Consulting, Solutions Architect, or similar), with strong preference for supporting government customers (federal civilian, state/local, national security)
• Understanding of government procurement and compliance frameworks (FedRAMP, StateRAMP, IL5) and constraints of public sector technology adoption
• Experience driving success across both consumption-based and seat-based business models and understanding expansion levers and success metrics for each
• Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns to audiences ranging from developers to agency executives
• Experience demonstrating technical products and explaining technical concepts to varied audiences (developers, executives, Congressional staff)
• Strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans
• Strong cross-functional collaboration and advocacy for customer needs across internal and external stakeholders
• Passion for responsible AI development and public benefit
• For National Security accounts: active or ability to obtain TS/SCI clearance preferred

Compensation

• Annual salary range: $200,000 - $260,000 USD

Logistics

• Locations listed: New York City, NY; San Francisco, CA; Washington, DC
• Minimum education: Bachelor’s degree or equivalent combination of education, training, and/or experience
• Location-based hybrid policy: staff expected to be in an office at least 25% of the time (role-level expectations may vary)
• Visa sponsorship: Anthropic states they do sponsor visas and will make reasonable efforts and retain an immigration lawyer to assist when they make an offer

Benefits

• Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration spaces

How this role influences Anthropic

• Insights gathered from public sector partnerships inform research priorities, product development, and public sector strategies; the role is a key voice in shaping product and strategy for government adoption of Anthropic systems.