Data Analyst / Decision Scientist, Help Experience

Details

Brief info about Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

As a Decision Scientist in our Help Experience domain, you’ll play a key role in enhancing the support experience for our Vinted members. We are hiring for multiple roles within this domain, with opportunities to contribute to either our product or strategic initiatives. In these roles, you will collaborate with cross-functional teams to drive impactful, data-informed decisions that improve quality, scalability, and efficiency in support operations through automation, self-service, and operational excellence.

We’re looking for someone who is a strategic thinker, a problem solver, with a strong data background, who aims high. You like to work in a fast-changing environment, and you are passionate about the product we’re building together.

Next to the product team you will be part of the cross-domain Data Science & Analytics (DSA) guild where you will interact and learn from all data people in Vinted. Within Data Science & Analytics (DSA) we have three distinct roles. To understand your role within DSA context better, here are brief descriptions of each role we have in the department:

• Decision Scientists are responsible for actionable insights, identifying and sizing opportunities, and automated tools that increase the quality of product and business decisions by applying statistical methods and data-driven decision making.
• Analytics Engineers are responsible for data curation – translating data needs from stakeholders into architecting, building and maintaining efficient & reliable data models and pipelines.
• Data Scientists are responsible for identification of algorithmic opportunities, ensuring those opportunities are addressed in an optimal fashion and design, development and maintenance of production-grade statistical and machine learning algorithms.

You will report to the Director of Data Science & Analytics in Help Experience and work closely with other leaders in the domain, particularly in the data science & analytics and product functions.

In this position, you’ll

• Collaborate with your team and direct stakeholders to identify strategic opportunities and answer key business questions
• Ensure these questions are answered in an optimal fashion (e.g. in the form of an ad hoc deep-dive, experiment, dashboard, or automatically recurring analysis)
• Analyze identified opportunities to understand their scope and impact (i.e. size opportunities)
• Own the key performance indicators for a team, including selection, tracking, forecasting, and proactively flagging issues
• Enable your team and direct stakeholders to independently leverage data for business insights via self-serving and dashboarding tools (Looker)
• Define the requirements for (A/B) testing and analyze the results of (A/B) tests
• Help to create a backlog with prioritized hypotheses and analyses

About you

• Demonstratable experience as a Decision Scientist, Data Analyst, Product Analyst
• BSc or MSc in Applied Mathematics, Data Science, Computer Science, Economics, Statistics, Econometrics, or another related field (equivalent working experience is also acceptable)
• Highly business-oriented and comfortable with iterative processes
• A good communicator who can present complex topics clearly and persuasively to different audiences
• Excellent written and spoken English
• Are able to balance between analyses depth (time needed) and business impact
• Ability to deal with uncertainty and to combine data insights with strategic thinking
• Statistical proficiency (e.g. A/B testing, regression analysis)
• Advanced knowledge of at least one statistical programming language (Python, R, etc.)
• Fluency with SQL and experience with dashboarding tools (e.g. Looker, Tableau, etc.)

Work perks

• The opportunity to benefit from our share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A subsidised gym membership with ClassPass or Urban Sports Card
• A subsidised pension plan provided by Vinted
• Hallesche Supplemental health insurance
• Life and disability insurance provided
• A subsidised Deutschlandticket
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The base salary range for this position is €57,000 - €85,300 gross per year.