Director, Solution Engineering for NVIDIA Experience

Details

The NVIDIA Experience Team is seeking a highly technical Director, Solution Engineering who will engage directly with end customers across NVIDIA’s ecosystem (cloud service providers, enterprises, and OEMs) to deliver support and services for AI server products powered by NVIDIA GPUs, CPUs, and networking technologies. This role partners with leaders across NVIDIA to define priorities, drive execution, and collaborate with customers to maintain scalable, high-performance solutions for large-scale AI data center operations. The candidate will translate customer needs into robust solutions and establish standardized planning, reporting, and execution frameworks, defining metrics and driving cross-functional accountability.

Responsibilities

• Provide direct support to NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA operations excellence, CRM roadmaps, and interface with partners.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement; collect and analyze data to support planning and data-driven decisions.
• Cultivate a culture of continuous improvement and identify opportunities for process enhancements.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, improve team collaboration, and lead teams and projects.
• Mentor new engineers and interns; nurture employees to help them do their life’s work.

Requirements

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• 15+ years of hardware and/or software engineering experience.
• 5+ years of management experience.
• Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience and remain calm in challenging situations.
• Excellent follow-up and organizational skills, with a passion for solving problems.

Ways to stand out from the crowd

• Background in computer science and GPU technology.
• Prior experience in production application software development, server architecture, or creating AI tools.
• Experience working directly with customers.
• Proven track record in driving process improvements, measuring efficiency, sharing knowledge, and managing sophisticated projects from start to finish.

Compensation and benefits

• Base salary range: 292,000 USD - 442,750 USD (base salary will be determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits. See NVIDIA benefits page for details.

Other information

• Applications for this job will be accepted at least until June 11, 2026. This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is an equal opportunity employer and is committed to fostering an inclusive work environment.