Enablement Lead

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Responsibilities

• Develop and implement enablement strategies focused on the Host Acquisition segment, ensuring alignment with acquisition goals and business growth objectives.
• Create and deliver targeted training programs at scale to enhance the skills of sales teams, focusing on host acquisition, onboarding processes, and performance optimization.
• Collaborate with cross-functional teams to produce relevant enablement materials, including playbooks, toolkits, and best practices, ensuring consistency in messaging.
• Partner with biztech and Salesforce teams to ensure effective use of systems and tools, improving data flow and visibility into host acquisition performance.
• Work closely with acquisition leaders, biztech, and other key stakeholders to ensure alignment with overall business initiatives and provide continuous feedback on enablement effectiveness.
• Measure the impact of enablement programs through key metrics such as host acquisition, activation rates, and retention, ensuring initiatives drive measurable business outcomes.
• Regularly assess enablement needs, making data-driven decisions to enhance the program's impact and address challenges in the acquisition process.
• Partner with Revenue Operations and internal teams to ensure smooth and timely onboarding of new sales agents (tools, access, knowledge).

Requirements

• Proven experience in enablement, sales, or training, especially in marketplace or community-based environments.
• Experience working with 3rd party sales and suppliers.
• Strong understanding of acquisition processes and challenges faced by sales teams in acquiring new hosts or customers.
• Experience working with external vendors.
• Experience with CRM systems, particularly Salesforce, and sales enablement tools such as MixMax and Gong.
• Excellent project management skills managing multiple priorities and stakeholders.
• Minimum of 15 years of combined experience in sales or operations roles with success managing complex projects.
• Strong strategic and critical-thinking skills.
• Experience onboarding new reps and supporting their ongoing learning and development.
• Experience with pre-sales, sales and customer success teams across the customer lifecycle.
• Bachelor’s degree required.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Professional, consistent work habits, strong work ethic.
• Proven ability to succeed in collaborative and independent work environments.
• Strong business acumen and ability to build relationships with executives and across complex organizations.
• Strong team player with a track record of cross-functional collaboration.

Benefits

• Base pay range: $154,000 — $192,000 USD annually.
• Eligibility for bonus, equity, benefits, and Employee Travel Credits.

Location

• United States, Remote eligible (must live in a state where Airbnb has a registered entity).
• Occasional on-site or offsite work as agreed with manager.