Engagement Manager, Professional Services, Australia & New Zealand

Details

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently.

We are looking for an experienced Engagement Manager to join our Australia and New Zealand distributed team.

What you’ll do

Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.
• Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
• Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes.
• Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
• Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
• Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
• Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap.
• Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
• Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
• Ability to understand complex business requirements and craft tailored solutions
• Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you’ll need to talk to users in a language they can understand
• Proven program management skills and experience
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
• Ability to recognize repeated user-facing issues and build scalable solutions
• Superior verbal and written communication skills
• Ability to operate independently in a highly ambiguous and fast-paced environment
• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
• Experience in working with or in complex enterprise organizational and decision making structures
• An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications

Preferred qualifications

• Prior experience at a growth stage Internet/Enterprise Software company
• Industry certifications to ensure project success. Typical certifications include: PMP, ITIL, PSM1, PSPO1.
• Prior experience in the payments industry
• A familiarity with the integration and testing of APIs

Hybrid work at Stripe

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual salary range for this role in the primary location is A$170,000 - A$230,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.