Engineering Manager, Help Experience

Details

Information about the position

We aim to provide the best help experience for any Vinted user seeking support. In order to achieve this efficiently and quickly, we plan to focus on providing self-help based on extensive user testing, experimentation, and data analysis, utilising the latest and most advanced technology available.

The business opportunity is immense: Helping users before they submit a ticket has the potential to save millions of euros and transform frustrated users into engaged advocates of our sustainable marketplace.

We’ll be building two new teams focused on providing automated help to our users. One is focussed on building a single source of truth for help content and the other on creating a repository for customer support processes. As the Engineering Manager, you will play a key role in growing this team to its full capacity, ensuring its members are fully committed and enabled to make a significant impact. And help us in our mission to make second-hand first choices worldwide.

In this position, you’ll

• Build and lead a cross-functional engineering team consisting of backend and frontend engineers, with potential for mobile engineers in the future
• Support the growth paths of all team members to ensure the team’s success
• Establish and maintain a clear vision for both business impact and tech excellence
• Foster teamwork to create a great work environment for your team
• Lay the foundation for fast, focused and iterative development
• Evaluate, experiment and leverage bleeding-edge technologies to provide a fully personalised help experience to Vinted users

About you

• You possess a technical background and have worked as a software engineer earlier in your career
• You bring proven experience in leading a software engineering team
• You deeply care about people and technology and want to make a positive impact
• You are adept at facilitating technical discussions with team members, peers, and stakeholders

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 13.2% of your net annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.