Engineering Manager - Pipelines

at Customer.io
📍 United States
USD 170,000-240,000 per year
SENIOR
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 Go @ 7 GCP @ 7 Distributed Systems @ 4 Hiring @ 4 Leadership @ 4 AWS @ 7 Product Management @ 4 QA @ 4

Details

The role involves leading the Pipelines squad, which focuses on enabling Customer.io to be a trusted source of real-time marketing data by building scalable, distributed systems and intuitive user interfaces. The manager will lead a team experienced in backend, frontend, full stack, and QA, supporting development into senior and staff-level roles, while working across problem spaces such as integration capabilities, infrastructure consolidation, and handling large data volumes.

Responsibilities

  • Lead squad rituals and ensure quality standards, documentation, deployment, logging, and monitoring.
  • Ensure scalable, secure, architecturally sound, and flexible solutions.
  • Foster an inclusive and collaborative environment with accountability for delivery timelines.
  • Provide coaching and development for engineers.
  • Hire, onboard, and manage squad performance.
  • Understand business and product aspects to drive meaningful investigation.
  • Collaborate with Product Management and Design teams.

Requirements

  • Experience working in North/South American time zones.
  • At least 3 years as an Engineering Manager on SaaS products in early to mid-stage companies.
  • Deep understanding of SaaS architecture, Go language, cloud infrastructure (GCP/AWS).
  • Technical architecture comprehension and ability to mentor engineers.
  • Ability to build high-performing teams and communicate clearly.

Benefits

  • Unlimited PTO (encouraged at least 20 vacation days plus holidays and sick days).
  • 16 weeks paid parental leave.
  • 100% paid insurance for employee and dependents.
  • 401k retirement matching up to 5%.
  • Annual healthy lifestyle budget ($1,500).
  • $250 monthly remote work stipend.
  • $300 monthly co-working space rental reimbursement.
  • $2,000 annual professional education budget.
  • $1,500 home office budget.
  • One month sabbatical after five years.
  • Opportunities for in-person peer meetings.

This is a fully remote role for Americas, with a salary range for San Francisco Bay Area candidates of $170,000 to $240,000 USD depending on experience.

Hiring process

  • Video call with recruiter.
  • Take home coding assignment plus follow-up interview.
  • Career accomplishment and leadership interviews.
  • Take home writing exercise plus follow-up interview.