Engineering Manager, Trust Experience

Details

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.

The Difference You Will Make:

As the engineering manager of the Trust Experience team, you will lead a team of talented iOS, Android and web engineers to build world-class frameworks to mitigate both online and offline risks, platforms for verifying user authenticity and trustworthiness of guests and Hosts, and build guardrails for privacy and policy compliance.

• Accountable for leveraging the latest platform offerings to build the next generation of authentication and verification frameworks to build trust on the Airbnb platform.
• Manage the team’s roadmap—Vet new ideas and strategic directions, establish a sustainable planning process, balance present and future investments, prioritize projects, drive execution, and ensure high-quality delivery.
• Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.
• Strengthen the team’s partnerships with key stakeholders in Engineering (across Trust, Payments and Guest & Host organizations), Design, Product Marketing, Data Science, Legal, Privacy and Anti-discrimination.

A Typical Day:

• Manage a frontend engineering team encompassing iOS, Android and web engineers.
• Collaborate closely with various Trust engineering teams on multiple concurrent initiatives, taking ownership of the frontend experiences.
• Collaborate closely with cross functional partners - design, content and quality engineering.
• Efficiently allocate and support engineers across multiple projects. Carefully plan, track, and report on work of the team, identifying problems early.
• Conduct daily stand-ups to get an accurate view of your team’s output, strengthen team communication, and support engineers to do their tasks without any friction.
• Nurture a culture of technical quality from design, through code review, to production.
• Be conversant in systems design/architecture, can reason about trade-offs, and ultimately own & defend technical decisions / technical direction for your team.

Your Expertise:

• 3+ years of engineering management experience, with 9+ years of relevant software development industry experience in a fast paced tech environment.
• Past hands-on experience with native iOS/Android, and/or frontend Web UI development.
• Experience integrating with GraphQL and REST APIs.
• Shipped several large scale projects with multiple dependencies across teams and multiple cross-functional partners.
• Track record of effective change management and cross-functional stakeholder influence.
• Proven experience leading consumer product and/or platform engineering teams.
• Experience with effectively creating alignments with multiple teams and operating well in ambiguity.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering organization.
• Retained, mentored and hired senior engineers and leaders with a track record of building productive, world-class engineering teams.
• Experience in backend engineering is a plus.
• Experience with the Trust and Safety domain is a plus.

How We'll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is between $204,000 and $254,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.