Experience Designer, Offline Design

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Offline Design team plays a pivotal role in designing Airbnb products offered to guests around the world. Team members deeply understand the needs of guests and hosts, and continuously innovate to create world-class products. The role requires strong partnership with cross-functional teammates across product marketing, business, operations, supply, and legal to execute a shared vision and achieve ambitious goals.

Responsibilities

• Articulate what makes a great experience for Airbnb travelers with an end-to-end customer perspective.
• Create playbooks: test products using research and design expertise to define best practices for various formats to uphold quality at scale across the product.
• Define and hold high quality standards, clearly articulating criteria and reasoning.
• Prototype new categories of products to test and validate hypotheses and enable scaling of product vision by Supply and Production teams.
• Design learning journeys and frameworks for hosts in partnership with the host community team.
• Educate and train internal teams on how to use the work to design impactful experiences at scale.
• Communicate and align with cross-functional teams to test strategies that satisfy multiple teams’ goals.
• Share creative direction and feedback in a collaborative manner with internal and external partners; work comfortably with ambiguity and changing business goals.

Requirements / Your Expertise

• 12+ years of creative direction, physical experience design, editorial design, and/or service design. Proven track record of working at agencies and/or in-house.
• Strong creative direction and taste with cultural sensibility to design authentic experiences for varied audiences; ability to articulate what ‘great’ looks like and how to reach required standards.
• Strong communication and leadership skills; ability to drive execution across teams as an individual contributor and coordinate across time zones.
• Deep user-centered design capability: imagine and design for varied audience types and needs at global scale; create specific, actionable frameworks for hosts to incorporate.
• Entrepreneurial skillset: track record of taking ideas to reality, leading through dynamic environments, self-motivated, organized, detail-oriented, and proactive.
• Cross-cultural fluency and life experience in different cultures globally; ability to travel as needed to test the product.

Your Location

The successful applicant will need to be based in San Francisco, CA to conduct their work. Currently, employees cannot be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island. This list is continuously updated; if your state is on the exclusion list your recruiter will inform you of eligibility.

Our Commitment to Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. The company strives to provide a disability-inclusive application and interview process; candidates requiring reasonable accommodation are instructed to contact [email protected] with their name, the role, and the accommodation needed.

Compensation & Benefits

The actual base pay depends on factors such as training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$168,000—$210,000 USD

Offices: San Francisco, United States