Field Engineer - EMEA

Details

Unified Identity Securing Classic and AI Infrastructure

Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally, with industry-leading customers such as Nasdaq, IBM, Doordash, and Elastic.

Our Vision

Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

Teleport addresses the overlooked intersection between cybersecurity and infrastructure — an area companies have historically tried to manage through a fragmented mix of tools like PAM, network-centric controls, and fragmented secrets management. This approach was already inefficient, but it fundamentally breaks down in the era of AI.

AI changes the landscape in three critical ways. First, non-human, machine, and AI identities now outnumber human ones, driving massive secrets sprawl while worsening anonymity. Second, anonymity is incompatible with AI workloads: these systems are inherently non-deterministic, operate across many services and environments, and therefore require strong identity, continuous trust, and end-to-end visibility to function safely and correctly. Third, the non-deterministic nature of AI makes reliability and scalability non-negotiable — systems must be resilient, observable, and with access control guardrails, because failures and unexpected behavior cannot be handled with static controls or manual intervention.

Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long-lived secrets as the basis of trust. Ephemeral privileges are critical in this model — privileges must be granted just-in-time, limited to the task at hand, and automatically expire, dramatically reducing blast radius in systems where behavior cannot be fully predicted. Finally, real-time intelligence is essential: in fast-moving, AI-driven environments, access decisions must continuously adapt to context, behavior, and system state, rather than relying on static policies defined in advance.

As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

You are a member of our Professional Services team, focused on providing technical support assistance for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Responsibilities

• Drive full adoption and expansion with customers implementing and operating Teleport across the customer lifecycle
• Independently diagnose and resolve problems in the Teleport product and in customer environments (examples: Docker, Kubernetes, AWS, Azure, GCP)
• Maintain a high level of customer satisfaction throughout the onboarding process
• Design customer architectures and advocate best practices for cloud and Kubernetes deployments
• Lead technical discussions during customer onboarding sync calls as the primary technical point of contact
• Create and maintain cloud and Kubernetes environments to demo new features
• Deploy, test, and validate new features and reproduce/resolve customer issues in Kubernetes, cloud, and Linux environments
• Work closely with Product and Development to report and triage customer escalations
• Plan, build, and maintain Teleport training for new users to ensure successful migration to the Teleport product

Requirements

• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills and strong system administration experience
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure (certifications are a plus)
• Strong understanding of Kubernetes and prior hands-on experience (CKA or CKAD certification is a plus)
• Demonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills
• Outstanding soft skills; excellent verbal and written communication
• Autonomous, security-minded, business-savvy, and professional attitude; comfortable taking initiative and making decisions

Benefits

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies to maximize leave and recharge
• Retirement savings plans
• Equity in a US $1.1-bn business
• Professional development opportunities
• Autonomy, mentorship from a senior team, and opportunities to work on impactful projects

Compensation

The cash compensation range for new hires in this role is between £81,000 and £89,100. The salary ranges are determined by role, level, and location; individual pay is determined by work location and additional factors such as skills and experience.

Interview process

Teleport uses a project-based interview approach (no live coding or live whiteboard). Candidates complete a take-home project with flexible timing; the process emphasizes practical work and learning on the job.

Teleport is an equal opportunity employer and provides a Candidate Privacy Notice linked in the posting.