Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Google Sheets @ 3
Leadership @ 3
Communication @ 3
Dashboarding @ 3
CRM @ 3
API @ 3
Reporting @ 3
LLM @ 3
Salesforce @ 3
AI @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
About Glean
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities — AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time.
About the Role
Glean is seeking a Field Operations Manager to be the operational and analytical backbone for the Strategic sales segment, supporting the sales team aligned to the company's largest and most complex customers and prospects. The role partners with sales leadership and cross-functional teams to report on and analyze segment metrics, lead planning workstreams, build reporting and dashboards, improve CRM hygiene, and design operational processes to increase efficiency and win rates.
Responsibilities
- Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and health across new, expansion, and renewal motions
- Lead annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data-driven GTM decisions
- Drive Strategic forecasting accuracy by providing data, analysis, and inspection views for forecast calls
- Lead the design and build of reporting and dashboarding for the Strategic segment
- Work with Systems to drive CRM hygiene and scalability for Strategic account reporting
- Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets
- Build and execute end-to-end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates
- Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a point of view
Requirements
- 5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy — ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams
- Experience building strong relationships with sales leadership and executives
- Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations
- Significant experience with Salesforce reporting and dashboarding
- Excellent communication skills: ability to navigate and communicate complex ideas effectively — verbally, in writing, and through polished presentations for senior audiences
- Proven ability to drive projects from 0 → 1 and 1 → n: scope problems, align stakeholders, build plans, and execute amid competing priorities
- Ability to thrive in an action-oriented, fast-paced environment; comfortable with ambiguity and motivated by building structure where it doesn't yet exist
Location
This role is hybrid (4 days a week in our Nashville office).
Compensation & Benefits
- Standard base salary range: $140,000 - $180,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
- Benefits include Medical, Vision, and Dental coverage, generous time-off policy, 401(k) contribution opportunity, home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches.
AI-First Mindset at Glean
AI fluency is core to how Glean works. As part of the interview process, candidates complete a brief AI-focused exercise or discussion to demonstrate how they think about, design, and use AI to drive impact in their role.