GTM Product - Sr. IT Manager

Details

Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.

Responsibilities & opportunities in this role:

• Serve as the primary administrator, including configuration, customization, and system maintenance.
• Manage user roles, permissions, and profiles to ensure secure and compliant platform access.
• Analyze and improve current workflows, ensuring scalability and alignment with company goals.
• Develop custom solutions using declarative tools and collaborate with developers for advanced customizations.
• Work closely with Sales, Operations, Marketing, and IT teams to ensure support of cross-departmental goals.
• Partner with stakeholders to design and implement integrations with other business systems and tools.
• Ensure data accuracy and perform regular audits and deduplication.
• Create and maintain reports, dashboards, and KPIs to provide actionable insights for decision-making.
• Provide ongoing training and technical support to users across the organization.
• Develop and maintain documentation of processes, procedures, and system configurations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related technical field.
• Minimum 15 years of experience in IT program management, with a focus on Facilities and IT Support services.
• Proven experience in managing large-scale IT programs, with a strong track record of delivery and results.
• Strong technical background, with expertise in IT systems, infrastructure, and applications.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
• Strong budgeting and financial management skills, with experience in managing multimillion-dollar budgets.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to think strategically and tactically.
• Strong team player with a collaborative mindset and ability to work effectively with cross-functional teams.
• Excellent communication and presentation skills, with the ability to communicate complex technical information to non-technical stakeholders.
• Experience with Data Center management frameworks, such as Uptime Institute Tier Certification, is a plus.
• Proficiency in data analysis and reporting tools, with the ability to track and manage key performance indicators (KPIs).
• Experience with vendor management, including contract negotiation, performance management, and issue escalation.

Benefits

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $171,000 to $232,000, determined by your skills, qualifications, experience, and internal benchmarks.