Head of Data & Analytics

Details

Hi, I’m Maria, a Recruiter at Customer.io. My team is on the hunt for a visionary, AI-first Head of Data & Analytics to lead and elevate our Business Intelligence function as we scale. This is a critical leadership role where you'll drive strategy, build a high-performing team, and help shape the future of decision-making at Customer.io. You’ll be a trusted partner to executives across Product, Engineering, Marketing, Sales, and Customer Success—helping us be an AI-first organization and turn data into a strategic advantage.

Responsibilities

Strategic Leadership

• Champion the adoption of AI/ML-powered analytics to deliver predictive and real-time insights.
• Define and drive a modern data and analytics strategy aligned to company priorities.
• Establish a robust governance framework for KPI and performance measurement.
• Drive strategic planning by leveraging data to identify risks, opportunities, and areas for growth.

Team & Culture Building

• Lead and mentor a high-performing, scalable Data team.
• Shape the future of the team—ensuring the right structure, skills, and growth opportunities.
• Foster a culture of AI-first curiosity, decisiveness, collaboration, and continuous improvement.

Cross-Functional Partnership

• Serve as a proactive business partner to leaders across departments.
• Collaborate closely with Finance, EPD (Engineering, Product, Design), GTM, and Customer Success teams to embed analytics in key decisions.
• Translate complex analyses into clear, compelling data stories that drive alignment and action.

Operational Excellence & Innovation

• Own and evolve our modern analytics stack (including but not limited to: Snowflake, dbt, Sigma (or Looker/Tableau) — with a focus on integrating AI-enabled capabilities, and expanding into best-in-class tools that support machine learning and predictive analytics.
• Ensure high standards in data governance, quality, and accessibility.
• Lead experimentation, hypothesis testing, and insight delivery to support product and marketing innovation.

Requirements

• 15+ years of experience in data analytics, business intelligence, or data strategy, ideally in high-growth B2B SaaS.
• 8+ years of experience leading and scaling teams—both strategically and tactically.
• Strong business acumen, able to translate complex data framework into business actions.
• Fluent in using AI/ML tools to drive measurable business outcomes.
• Strong understanding of modern data architecture, including AI / ML tools, ELT pipelines, modeling (dbt), and cloud data warehouses (Snowflake).
• A leader who thrives in ambiguity, excels at cross-functional collaboration, and gets energy from making an impact.
• Able to communicate with clarity and influence—adapting from executive strategy to hands-on problem-solving.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge.
• 16 weeks paid parental leave (including adoption and foster care).
• 100% paid insurance premiums for you and your dependents.
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions.
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment).
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs.
• $300/month co-working space rental reimbursement.
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io.
• We also have opportunities to meet in person with your peers throughout the year.