Hpc Technical Support Engineer – Ethernet

Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

Responsibilities

• Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), focusing on NVIDIA Ethernet Switching technologies and AI End-to-End Solutions.
• Respond to customer product support inquiries via telephone, email, conference calls, and occasional site visits.
• Resolve customer issues during installations, operation, maintenance, or product application or interoperability with other vendors.
• Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• Act as a technical resource to develop, re-define, and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

Requirements

• 5+ years of in-depth Customer Support and debugging experience with hardware and software products.
• Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA).
• Understanding of networking technology, protocols, and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) on an Enterprise Level.
• Configuration and operational expertise with network switch/router platforms (e.g., Cumulus Linux, SONiC, IOS, JunosOS, EOS).
• Ability to debug networking protocols using tools like TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Expertise with Data Center Virtualization concepts and trends (VMWARE, Docker, Kubernetes).
• Exceptional interpersonal skills and ability to lead the resolution of critical customer issues.
• Superb communication and presentation/oral skills.
• Strong organizational skills and ability to prioritize/multi-task with limited supervision.
• Four-year degree in Computer Science, Electrical or Computer Engineering, or equivalent experience.

Ways to Stand Out

• Experience solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
• Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS.
• Shell scripting experience (Python, Bash, Ansible, YAML, etc.).
• Effective and thorough troubleshooting and debugging methodology.

Salary and Benefits

The base salary range is 108,000 USD - 201,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proudly an equal opportunity employer, valuing diversity and nondiscrimination in hiring and promotion practices.