Used Tools & Technologies
Not specified
Required Skills & Competences ?
Marketing @ 4 System Administration @ 4 Ansible @ 4 Cumulus Linux @ 4 Docker @ 4 Kubernetes @ 4 Linux @ 4 Python @ 4 R @ 4 Bash @ 4 Communication @ 4 Networking @ 4 Debugging @ 4 iOS @ 4 Customer Support @ 4 ChatGPT @ 4Details
We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.
You will be a main point of contact for our customers, assisting them with technical inquiries, debugging, and resolving their issues.
As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.
Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.
Responsibilities
- Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), focusing on NVIDIA Ethernet Switching technologies and AI End-to-End Solutions.
- Respond to customer product support inquiries via telephone, email, conference calls, and occasional site visits.
- Resolve customer issues during installations, operation, maintenance, or product application or interoperability with other vendors.
- Participate in multi-functional team meetings and give feedback to engineering and marketing on product requirements, customer experience, and support tools.
- Develop, re-define, and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.
Requirements
- 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
- Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA).
- Understanding of networking technology, protocols, and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) on Enterprise Level.
- Configuration and operational expertise with network switch/router platforms (e.g. Cumulus Linux, SONiC, IOS, JunosOS, EOS).
- Able to debug networking protocols using TCPDUMP, Wireshark, or similar packet generation and analysis tools.
- Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
- Exceptional interpersonal, organizational, and communication skills.
- Adoption of AI Tools such as Cursor, Gemini, ChatGPT, Copilot, Glean in daily work routine.
- Four-year degree from an accredited University or College in Computer Science, or Electrical or Computer Engineering, or equivalent experience.
Ways to Stand Out
- Experience with large-scale network environments using overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS concepts.
- Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS.
- Shell scripting skills (Python, bash, Ansible, yaml).
- Effective and thorough troubleshooting and debugging methodology.
Compensation and Benefits
The base salary range is 108,000 USD - 201,250 USD. Salary is determined based on location, experience, and pay of employees in similar positions.
You will also be eligible for equity and benefits.
NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer.