Incident Manager - Engineering

Details

At Bloomberg, our mission has always been to provide real-time data, news, and analytics to our clients quickly and accurately. Our clients are some of the biggest players in finance, and they rely on our software to manage their portfolios, analyze the markets, and make swift trading decisions that keep them ahead of the competition. We have more than 350,000 clients across the world, so it’s critical for our systems to be stable, reliable, and always available. That’s where the incident management team comes in.

On the Incident Management team, we manage the coordination and communication for all service-impacting outages to ensure they have a minimal impact on all downstream users and are resolved as quickly as possible. To do this, we structure and lead investigations in partnership with technical teams across the company – from developers to client support. We’re the central point for all stakeholders, and we ensure that accurate and timely information is communicated to all stakeholders during significant outages. Our team is critical to providing the best possible service for our clients, and we take pride in the impact we have on the company’s continued success.

Responsibilities

• Be a self-starter who is assertive but diplomatic with the ability to prioritize workload and to perform in a high-pressure environment
• Quickly and accurately assess the severity of an outage in regards to business impact and technical complexity
• Coordinate investigations and deploy critical thinking skills to drive incidents to resolution/remediation
• Facilitate outage resolution by effective and timely communication across multiple teams
• Communicate and escalate with stakeholders and senior management regarding sudden outages as well as status updates on ongoing incidents
• Act as the central point of contact during incidents, ensuring alignment across technical teams, business stakeholders, and leadership

Requirements

Communication & Collaboration

• Excellent written and verbal communication skills, using instant messaging and video conference tools, with the ability to effectively tailor communication around technical issues to various audiences
• Ability to write quickly, concisely, and accurately under tight deadlines
• Fluency in both spoken and written English
• Strong collaboration skills and an interest in developing a strong network

Incident Management Expertise

• Experience with incident management for application and/or infrastructure services (technology systems)
• Critical thinking skills to drive the investigation effectively

Organizational & Personal Attributes

• Good organization skills and excel at multitasking with the ability to ‘pick up the pace’ during major outages
• Innovation and drive – someone who is happy to challenge the status quo and collaborate on processes within the team
• Strong collaboration skills with the ability to develop network within team and with stakeholders
• Demonstrated continuous career growth within an organization
• Ability and aptitude to pick up new technologies or procedures

Education

• A degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience

Preferred / Nice to have

• Familiarity with, or knowledge of the Bloomberg Terminal or other Bloomberg products
• Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases and virtual infrastructure
• ITIL Service Support knowledge
• Familiarity with AI tools

Compensation

• Salary Range: 120000 - 170000 USD Annually + Benefits + Bonus

Benefits

The posting states Bloomberg offers a comprehensive benefits plan which may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) with match, life insurance, and various wellness programs. The Company does not provide benefits directly to contingent workers/contractors and interns.

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