Incident Response Manager, Enforcement

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The Safeguards team enforces policies, protects users, and ensures the platform is not misused. This role owns the operational backbone for how Safeguards responds when incidents require fast, coordinated action.

Responsibilities

• Own the Enforcement On-Call program end-to-end: design rotations, coverage models, and escalation paths.
• Establish and maintain on-call documentation, runbooks, and SOPs so that anyone stepping into the rotation can act quickly and consistently.
• Triage tooling issues affecting on-call operations and drive resolution with engineering partners.
• Report regularly on inbound volume, response metrics, trend lines, and staffing needs to inform long-term investment.
• Serve as the primary point of contact for sensitive enforcement escalations requiring cross-functional coordination across Policy, Legal, Safeguards, Product, and Communications.
• Rapidly absorb information from multiple inputs, frame decisions, and communicate clear updates, recommendations, and trade-offs to operational and executive audiences.
• Drive processes that keep teams aligned during fast-changing situations, including sensitive investigations, product mitigations, and coordinated responses.
• Manage escalation pathways to law enforcement and NCMEC based on established referral criteria, and track referral volume and trends.
• Identify repetitive operational work in on-call and escalations workflows and partner with engineering to automate routing, triage, auto-assignment, and ticket enrichment.
• Expand and mature rapid response tooling, playbooks, dashboards, and reporting to give leadership a clear view of enforcement operational health.
• Continuously improve documentation, quality, and consistency as the program scales.

Minimum qualifications

• Background in trust & safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company.
• Experience leading programs with meaningful cross-functional surface area; comfortable being the person others look to during an escalation.
• Ability to absorb large amounts of information quickly and communicate clearly in writing and verbally during high-stakes moments.
• Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders.
• Comfortable making judgment calls with incomplete information and knowing when to escalate.
• Ability to manage multiple concurrent workstreams without losing track of details.
• Availability to support team on-call and weekend coverage when assigned.

Preferred qualifications

• Experience building or materially improving automation in an operations context (routing, triage, auto-assignment, ticket enrichment).
• Familiarity with regulatory reporting obligations in trust & safety (NCMEC, EU DSA, or similar frameworks).
• Proficiency with data tools (SQL, dashboards, spreadsheets) sufficient to build and maintain reporting workflows.

Logistics & Other details

• Annual salary range: $310,000 - $375,000 USD.
• Minimum education: Bachelor’s degree or equivalent combination of education, training, and/or experience.
• Location-based hybrid policy: staff are expected to be in one of Anthropic’s offices at least 25% of the time.
• Visa sponsorship: Anthropic states they do sponsor visas and retain an immigration lawyer to help when an offer is made.

Technologies / Skills Mentioned

SQL, dashboards and reporting, spreadsheets, on-call tooling, automation for routing/triage/ticket enrichment, runbooks and SOPs, cross-functional communication (Policy, Legal, Product, Comms), coordination with law enforcement and NCMEC, regulatory frameworks such as EU DSA.