Integration Engineer

at Airbnb

📍 United States

$85,000-107,500 per year

MIDDLE
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Grafana @ 3 Kibana @ 3 SQL @ 3 Java @ 2 GitHub @ 2 Datadog @ 3 Communication @ 3 JavaScript @ 2 API @ 3 Postman @ 3

Details

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Did you know there are millions of vacation rental homes that are managed through 3rd party software partners - that aren’t yet on Airbnb? Did you know that there are 3rd party tools our Hosts use every day to make their job on Airbnb easier - that they can’t yet access through Airbnb?

We connect thousands of Hosts and guests with homes, products, and services that enhance their Airbnb experience. The API Integrations team works closely with software engineers, product and commercial teams to offer technical advice to a growing community of diverse software partners. This helps their businesses flourish and brings Hosts and guests closer to what matters most.

The Difference You Will Make:

Airbnb's platform is complex and ever-changing. Even small tweaks can significantly impact our software partners. As an Integration Engineer on the API Integrations team, you will be the primary technical contact for our software partners worldwide. Your job involves testing, documenting, sharing updates, and offering quick and reliable technical consultancy to ensure a smooth connection with the Airbnb API.

A Typical Day:

  • Triage, prioritize, troubleshoot and/or escalate major issues reported by our software partners.
  • Use a wide variety of tools and logs to make informed decisions to quickly and effectively address software partners’ needs.
  • Provides emergency support to software partners during regular on-call rotations.
  • Liaise between software partners and Airbnb's software engineers, product teams, and other departments.
  • Carefully test, document, and help share updates about new API features and changes on the platform with our software partners.
  • Advocate for our software partners by influencing the product team and roadmap decisions based on their feedback and learnings.
  • Foster strong connections with our software partners to support their success on Airbnb.
  • Create and update user-facing documentation to improve clarity and relevance of content.

Your Expertise:

  • 3+ years of experience in a similar customer-facing technical support role.
  • Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc.
  • Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript, and tools used across the industry such as GitHub repos and IDEs.
  • Understanding and writing complex SQL queries.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • You enjoy puzzle-solving, tinkering, testing and experimenting with APIs.