IT Service Manager, IT

Details

Brief info about Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

The IT Service Manager plays a vital role in ensuring smooth operations within a logistics warehouse. This role is essential for maintaining and managing all IT services and systems, which directly impacts the overall efficiency of the warehouse. By overseeing these critical technology components, the IT Service Manager helps to drive operational efficiency and support the warehouse's core functions.

In this position, you’ll

• IT Infrastructure Management. Oversee the deployment, maintenance, and upgrading of IT infrastructure within the warehouse, including network systems, servers, and hardware used for logistics operations.
• Service Delivery. Manage and control IT service delivery processes to ensure that all IT services meet warehouse operational requirements and business objectives.
• User Support and Training. Lead the IT support team to provide technical support to warehouse employees, ensuring minimal disruption in daily operations. Develop and implement training programs for staff to effectively use IT systems and tools.
• Vendor Management. Collaborate with external vendors and service providers, handling contract negotiations, service level agreements (SLA), and performance monitoring to ensure quality service delivery.
• Process Improvement. Continuously assess and improve IT processes to enhance efficiency, reduce costs, and support warehouse productivity. Utilise data analytics to streamline IT Services and predict operational needs.
• Incident and Problem Management. Develop and maintain processes for effective incident and problem management, ensuring quick resolution of IT issues to minimise downtime.
• Strategic Planning. Work with stakeholders to align IT strategy with the overall business strategy of the warehouse. Identify emerging technologies that could benefit and expand warehouse IT Services and plan for their integration.

About you

• Proficient in IT systems, networks, and software relevant to warehouses.
• Ability to quickly identify issues and implement practical solutions.
• Excellent communication skills for training, reporting, and stakeholder engagement.
• Experience in managing complex IT projects from inception to completion.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €4,4871 - €6,517 gross per month.