IT Support Engineer

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The IT Operations team keeps Anthropic running — ensuring employees can do their best work without friction. This role focuses on end-user support across a primarily macOS environment, operational improvements, automation, and close collaboration with IT Engineering and Security. There are opportunities to grow into more technical infrastructure work over time.

Responsibilities

End-User Support

• Triage and resolve issues across hardware, software, networking, and accounts — primarily through the ticketing system, with additional support via Slack and in-person
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

• Communicate clearly with users of all technical levels
• Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
• Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

Operational Improvement

• Help streamline onboarding and other high-volume operations as the company scales
• Contribute to automation efforts and assist with scripting (Bash, Python) to automate repetitive tasks
• Maintain and improve device management, identity, and access systems

Requirements

• 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Excellent communication skills and a service mindset
• Strong troubleshooting skills; methodical, curious, and persistent
• Demonstrated experience supporting macOS endpoints; comfortable supporting ChromeOS, iOS, and Android
• Significant experience with Google Workspace administration
• Experience with Slack administration (workspace management, permissions, troubleshooting)
• Substantial experience supporting and administering additional SaaS tools (e.g., GitHub, Atlassian)
• Understanding of identity and access fundamentals (SSO, MFA, directory services)
• Familiarity with MDM fundamentals and endpoint management concepts
• Experience with basic scripting (Bash or Python) for automation
• Willingness to take ownership of problems and follow through to resolution
• Ability to think beyond immediate fixes to identify and prevent root causes
• Organizational skills to manage competing priorities and propose scalable solutions
• Desire to develop deeper technical skills and take on more complex systems administration challenges over time

Strong Candidates May Also

• Be familiar with zero-trust security concepts and endpoint security tooling
• Have networking basics experience (DNS, DHCP, VPNs, networking fundamentals)
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience using AI tools to improve personal or team productivity

Location & Office Policy

This role is based in one of Anthropic’s offices (San Francisco or Seattle). Expectations:

• Be in-office 4 days per week during the first few months, with the opportunity to work remotely up to 2 days per week afterwards
• If based at the Seattle office, expect to be in-office 5 days per week

Compensation

Annual Salary: $170,000 - $230,000 USD

Logistics

• Education: At least a Bachelor's degree in a related field or equivalent experience required
• Location-based hybrid policy: Currently expect all staff to be in one of the offices at least 25% of the time (some roles may require more)

Visa & Hiring Notes

• Anthropic does sponsor visas and retains immigration counsel; however, sponsorship is not guaranteed for every role/candidate and is considered case-by-case
• Applications are reviewed on a rolling basis

What Makes This Role Unique

You'll join a high-impact IT team supporting leading AI researchers and engineers. The role offers ownership, opportunities to improve processes and scale IT operations, and career growth into more technical infrastructure responsibilities.