IT Support Engineer

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Role overview

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. You'll handle support challenges across a primarily macOS environment while contributing to operational improvements, automation (including with Claude), and employee onboarding at scale. You'll work closely with IT Engineering and Security with opportunities to grow into more technical infrastructure work over time.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts — primarily through the ticketing system, with additional support via Slack and in-person
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorganizations)
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users of all technical levels and write/maintain internal documentation (runbooks, how-to guides, knowledge base)
• Identify patterns in support requests and surface recurring issues and opportunities for automation or systemic fixes
• Help streamline onboarding and other high-volume operations as the company scales
• Contribute to automation efforts and maintain/improve device management, identity, and access systems
• Assist with scripting (Bash, Python) to automate repetitive tasks

Requirements

• 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Strong troubleshooting skills; methodical, curious, and persistent
• Demonstrated experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
• Significant experience with Google Workspace administration
• Experience with Slack administration (workspace management, permissions, troubleshooting)
• Substantial experience supporting and administering additional SaaS tools (e.g., GitHub, Atlassian)
• Understanding of identity and access fundamentals — SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Experience with basic scripting (Bash or Python) for automation
• Ability to take ownership of problems and follow through until they're resolved
• Organized with the ability to manage competing priorities
• Willingness to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also

• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience using AI tools to improve personal or team productivity

Location & Office Policy

This role is based in our Dublin office. There is a 5 day per week in-office expectation.

Compensation

Annual Salary: €120,000 - €165,000 EUR

Logistics

• Minimum education: Bachelor’s degree or equivalent combination of education, training, and/or experience
• Required field of study: Field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: Organization expects staff to be in one of their offices at least 25% of the time, though some roles require more time in offices
• Visa sponsorship: Anthropic states they do sponsor visas and retain an immigration lawyer to assist where possible

What makes this role unique

You'll join a high-impact IT team supporting leading AI researchers and engineers. The pace is fast, you'll have ownership over your work, and you'll be trusted to use judgment, improve processes, and grow with the team. Because Anthropic is scaling rapidly, you'll have meaningful opportunities to shape IT operations.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and an office space for collaboration.