Lead Program Manager, Business Process Transformation

Details

Reddit is seeking a strategic operator and program manager to join the GTM Excellence team within GTM Strategy & Operations. GTM Excellence transforms and scales sales processes, policies, and programs to reduce friction in the sales cycle, drive consistency, and increase seller productivity. This high-visibility role sits at the center of the Global Sales Organization’s operational excellence strategy and focuses on building systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers.

Location

Hybrid — Chicago, IL; New York, NY; San Francisco, CA; Los Angeles, CA

Responsibilities

• Diagnose and prioritize business problems: break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify highest-impact opportunities.
• Collect and translate stakeholder feedback into clear, actionable business requirements.
• Design scalable processes and operating models: evaluate current workflows, identify friction points and root causes, and design simpler, standardized processes, policies, and ways of working to improve seller productivity and advertiser experience.
• Develop policies and governance frameworks: create scalable policies and governance models, define guardrails, monitor adherence and effectiveness, and update policies as business needs evolve.
• Develop recommendations and decision-ready materials: convert analysis into recommendations, tradeoffs, and action plans; create high-quality presentations and deliverables for executive decision-making.
• Drive cross-functional alignment: partner with Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure-test ideas, align on path forward, and accelerate execution.
• Lead implementation and champion change: own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption; balance strategy development with hands-on execution.
• Measure impact and continuously improve: define success metrics, track results, gather feedback, refine processes over time, and establish governance and guardrails to drive consistency without unnecessary complexity.

Requirements

• 7+ years of experience in strategic program management, business process transformation, business operations, consulting, or related fields.
• Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
• Strong strategic thinking and analytical problem-solving skills; ability to diagnose root causes and evaluate tradeoffs.
• Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
• Strong executive communication and stakeholder management skills, with track record influencing cross-functional partners and driving alignment.
• Experience leading change across cross-functional teams from initial problem framing through implementation and adoption.
• Ability to balance strategic thinking with hands-on execution; role requires an owner, not a coordinator.

Preferred Qualifications

• Experience in digital advertising.
• Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical.
• Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working.
• Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting.

Benefits

• Comprehensive healthcare benefits and income replacement programs
• 401(k) with employer match
• Global benefit programs (workspace, professional development, caregiving support)
• Family planning support
• Gender-affirming care
• Mental health & coaching benefits
• Flexible vacation & paid volunteer time off
• Generous paid parental leave

Pay Transparency

Base salary range for U.S.-based applicants: $154,700 - $252,000 USD. Role may be eligible for equity (RSUs) and, depending on position offered, may also be eligible for a commission. Final offers are determined by factors including skills and experience.

Interview Recording & Privacy

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