Manager, Observability Architects | West Coast | Remote
at Grafana Labs
USD 235,000-286,000 per year
Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Marketing @ 3
Grafana @ 3
Leadership @ 3
Communication @ 3
Mentoring @ 3
Product Management @ 3
Observability @ 3
AI @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Grafana Labs is a remote-first, open-source company used by more than 20M users worldwide. Grafana Labs helps companies manage observability with the Grafana LGTM Stack (Grafana Cloud or Grafana Enterprise Stack), featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
The Opportunity
This is a founding management role to build and lead a team of Observability Architects who will guide Grafana’s strategic customers through onboarding, adoption, and expansion. You will shape a new function, influence product direction, and build a practice focused on technical customer success.
Responsibilities
- Attract, recruit, ramp, and mentor a team of Observability Architects from diverse backgrounds.
- Define, build and execute customer lifecycle frameworks in partnership with Engagement Management.
- Provide servant-based leadership and adopt a player/coach mentality (balance field responsibilities with team needs).
- Own retention and expansion for the region.
- Execute planning, actions and outcomes based on leadership guidance and goals.
- Partner with US Sales leadership on customer programs, marketing initiatives and events to drive adoption and expansion.
- Serve as executive sponsor for key accounts and be a thought leader to customers and internally.
- Understand and contribute to customers’ adoption strategies for Grafana technologies; develop programs and collateral to enable customer goals.
- Ensure customer requirements are met through partnership with Product Management and Engineering.
- Own and report quarter-over-quarter cadence while the team runs demonstrations, technical deep dives, trials, and POVs.
- Educate and enable viewers, editors, and architects on leveraging the Grafana stack.
- Assist with building/modifying critical SLA dashboards within production environments.
- Work closely with sales to articulate Grafana’s value proposition, vision, and strategy.
- Proactively communicate customer feedback and competitive landscape insights to internal teams.
- Contribute to documentation, blog posts, videos, knowledge base articles, and other enablement materials.
Requirements
- Located in a PST timezone (role targets West Coast candidates).
- 3+ years leading a team; 5+ years in the high tech industry in roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
- Direct experience mentoring, developing people, and managing performance over time.
- Experience in open source selling or cloud-first/product-led sales motion is a big plus.
- Deep operational knowledge of the Grafana platform (LGTM) and/or competing observability products.
- Direct experience selling monitoring/data/visualization products.
- Creative problem solving for customer adoption challenges.
- Ability to assist customers with technical issues, troubleshooting, and root cause analysis; provide timely workarounds and solutions.
- Extensive Grafana deployment design expertise.
- First-class written and oral communication skills for collaboration with remote internal teams and worldwide customers.
- Passion for solving technical challenges and delivering creative solutions to customers.
Compensation
- In the US, the OTE range for this role is $235,000 - $286,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
- All roles include Restricted Stock Units (RSUs).
- Compensation ranges are country specific; candidates in other locations will discuss their market’s pay range with a recruiter.
Why You’ll Thrive at Grafana Labs
- 100% remote, global culture.
- High-growth, innovation-driven organization with transparent communication and empowered teams.
- Open source roots and community-driven values.
- Career growth pathways and approachable leadership.
- In-person onboarding and a global annual leave policy of 30 days per annum (subject to local legislation).
Other Notes
- Grafana Labs may utilize AI tools in recruitment to assist matching CVs to job postings; recruitment team will continue manual review.
- Equal opportunity employer statement and link to privacy policy provided.