Manager of Moderation Quality

Details

Brief info about Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

The Manager of Moderation quality will play a major role in transforming and improving the quality of our decision-making at Vinted. This individual will be responsible for leading a 15+ person team, ensuring high-quality analyses on moderators decisions to drive improvements on knowledge, training, policies, processes and measures. The ideal candidate will have a proven track record in leading moderation quality teams, optimising processes, and implementing technologies that create a “safe and fair place” to trade for members and add value to the business.
The role reports into the Senior Director of Content Quality Center of Excellence.

In this position, you’ll

• Accountable for implementing the strategy and targets, to improve moderation decisions quality in alignment with company objectives;
• Oversee the moderation quality teams, ensuring high-quality decision analyses and driving continuous improvements in quality processes, on all moderators decisions (external and internal), for all harmful content;
• Responsible for prioritising and ensuring Team Leads initiatives are in alignment with strategy and objectives;
• Ensures team’s org structure is the most effective, adaptable and scalable to reach targets;
• Accountable for establishing and delivering on quality key performance targets aligned with the Content Quality strategy;
• Partner with the Content Quality Operations organisation and Vendor Management in understanding decision’s quality, leading improvements projects and designing/optimising related policies/processes;
• Partner with Product and Engineering teams in improving the quality of decision-making at Vinted by ensuring consistency in quality data, monitoring data requests;
• Partner with Business teams to support growth-related projects and Legal teams for compliance purposes;
• Maintaining awareness of evolving industry standards and practices, researching current technology/tool trends and their application for the area.

About you

• 5+ years of experience in content quality/moderation, with at least 2 years in a leadership role;
• Excellent analytical skills with a data driven and strategic mindset;
• Demonstrated success in leading moderation quality improvement initiatives;
• Excellent leadership and people management skills;
• Strong knowledge of harmful content management topics, with a focus on the anti-counterfeit area;
• Exceptional communication and interpersonal skills, with the ability to interact effectively with all levels of the organization;
• Passion for fashion/luxury with an anti-counterfeit focus, second-hand, sustainability and a commitment to promoting sustainable practices within the fashion industry is a clear plus.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2975 - € 4025 gross per month.