Manager, Solutions Architects - Commercial

Details

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Overview

As the Manager, Solutions Architects for our Commercial team in North America, you'll lead a distributed group of intermediate and senior Solutions Architects serving commercial / mid-market customers. You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle. You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing. You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

Responsibilities

• Lead a distributed team of intermediate and senior Solutions Architects.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Engage in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

Requirements

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy.
• Openness to learning and using GitLab and related tools; team operates in a fully remote, asynchronous way and uses GitLab and the handbook-first approach.

About the team

The Commercial Solutions Architect team partners with mid-market customers to design and validate technical solutions that drive successful adoption of the GitLab platform. This role leads a group of intermediate and senior Solutions Architects across the United States and Canada, working closely with Sales, Engineering, Product Management, and Marketing to support complex evaluations and long-term customer outcomes. We operate in a fully remote, asynchronous way across North America, using GitLab and our handbook-first approach to stay aligned on strategy, share technical best practices, and continuously improve how we support the sales cycle.

Compensation

United States Salary Range

$115,500 - $247,500 USD

Benefits and support

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that GitLab welcomes interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Country Hiring Guidelines note that GitLab hires new team members in countries around the world and roles are remote but may carry location-based eligibility requirements.