Marketplace Strategy Manager

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Community Blueprint is a team under Global Operations that helps Airbnb understand the customer experience to drive solutions that delight our community. The team aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. As part of the Community Blueprint team, this role will drive data-driven decision-making, connect data across product & operations, and enhance the guest and host experience while representing the objective voice of the customer.

Responsibilities

• Strategic Analysis & Insight Generation

  • Analyze and synthesize quantitative and qualitative data across the end-to-end customer journey.
  • Pull critical signals from research, raw data (via SQL/Python), and frontline conversations, turning them into validated journeys, key moments, and business requirements.
  • Execute complex root cause investigations across product, policy, and operations to identify, analyze, and diagnose underlying issues and develop actionable recommendations.
  • Uncover high-impact insights that inform decision-makers about necessary improvements benefiting both the customer and the business; clearly articulate findings, trade-offs, and potential upside for strategic investments.

• Monitor Community Health

  • Maintain real-time awareness of community health and emerging trends by regularly reviewing dashboards, listening posts, feedback loops, and early-warning systems.
  • Track sentiment, quality, and equity indicators; proactively identify and investigate significant changes or anomalies.
  • Serve as an initial point of escalation by detecting and communicating critical shifts to relevant stakeholders.
  • Partner with cross-functional teams to translate insights into impactful actions that elevate the community experience.

• Leadership & Technical Execution

  • Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority.
  • Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools.
  • Use LLM tools for research and insight generation (experience with LLMs is a significant advantage).
  • Demonstrate a growth mindset, resilience, adaptability, and eagerness to take on analytical and strategic challenges.

Requirements

• Undergraduate degree required; strong preference for MBA or equivalent advanced degree.
• 7+ years of industry experience in consulting, investment banking, strategy or business analytics, marketplace dynamics, customer insights, or related commercial roles.
• Proven ability to perform comprehensive root cause analysis and manage intricate investigations spanning product, policy, and operations.
• Expert-level proficiency in SQL for data extraction and manipulation.
• Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python or R.
• Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis.
• Demonstrated commercial-mindedness and business acumen with the ability to connect analytical findings to financial and operational outcomes.
• Exceptional written and verbal communication skills; ability to break down complex data and insights for senior audiences.
• Customer-oriented philosophy and experience driving projects from ideation to impact.
• Strong organizational skills, ownership, accountability, and self-starter mentality.
• Preferred: experience working in a two-sided marketplace, platform, or community-driven business model, and proven expertise in analyzing end-to-end customer or user journeys.

Location

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. Candidates must live in a state where Airbnb, Inc. has a registered entity.

Compensation & Benefits

• Base pay range: $132,000—$155,000 USD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. The actual base pay is dependent on factors such as training, transferable skills, work experience, business needs, and market demands.

Inclusion & Accessibility

• Airbnb is committed to inclusion and belonging and encourages all qualified individuals to apply.
• Candidates with disabilities who require reasonable accommodation in the application or interview process can contact [email protected] with their full name, the role, and the accommodation needed.