Ops Engineer Global Master Control Room

Details

As an Ops Engineer at our Global Master Control Room, you are the Extra Pair of Eyes (24/7), ensuring all our IT services are available for our customers and internal users. You will be working from our office in Rotterdam (or hybrid). This position includes night shifts, late shifts, and weekend duties.

Responsibilities

• Incident Management: As an Ops Engineer, you will be responsible for ensuring incidents are picked up in time and dispatched to the responsible teams. You will be in contact with various teams working globally, as ING serves customers and internal users worldwide. You will identify and analyze problems and take the lead in solving incidents. You continuously strive to improve yourself and your colleagues in the DevOps way of working.
• Infrastructure Services: You have a broad and diverse set of competencies that allow you to operate, maintain, and test standardized and highly automated infrastructure services. You aim to automate as much of the operating and maintenance work as possible.
• Infrastructure Maintenance: Ensure consumable standardized infrastructure services are resilient, high quality, highly automated, and up-to-date. Automate all repetitive or error-prone operational activities.
• Incident Analysis: Deliver structural solutions and support consumers in using standardized infrastructure services.
• DevOps Practices: Implement user stories from the backlog, participate in DevOps rituals, and continuously improve yourself, your squad, and the service.
• Root Cause Analysis: Identify service improvements, actively seek feedback and coaching, and provide feedback to squad members to avoid waste.
• Collaboration: Understand services end-to-end and work closely with team members.

Requirements

To succeed in the Ops Engineer Global Master Control Room role, you should:

• Stay curious and keep learning.
• Take on responsibility.
• Maintain high-quality infrastructure services.
• Analyze incidents and align with DevOps squads.
• Apply and improve DevOps practices.
• Conduct root cause analysis.
• Collaborate within and across squad.

Education and Background

• Professional and intellectual IT-ability, at least a bachelor’s degree.
• Certifications and/or proven proficiency in one or more programming/scripting languages.
• Excellent command of spoken and written English.
• Knowledge of public (and private) Cloud.

Benefits

The benefits of working with us at ING include:

• A base salary in scale 8 (€ 3.172 - € 5.250, gross per month based on 36 hours)
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues.