Platform Manager, Account Integrity

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb is a vision and mission driven company. Our Product Managers embody this culture and mindset. Product Managers here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

The Community You Will Join:

Our hosts are opening their homes or providing experiences to guests from around the world. Trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users. Building Trust starts with account creation and through the account usage every single time. Other Trust teams rely on your expertise to prevent bots, fraudulent accounts, and account takeovers, all while maintaining a positive user experience. Your ability to execute without constraints, navigating matrix organization will be key in ensuring success.

The Difference You Will Make:

Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional company-wide initiatives. As a Platform Product Manager for Account integrity, your main responsibility will be to lead the development and implementation of platform solutions that address bot attacks, fake accounts and account takeovers. This will involve collaborating with engineers, data scientists, designers, operations experts, and various business lines to protect both Hosts and guests from abuse on the Airbnb platform. You will be responsible for creating a vision and strategy, leading cross-functional teams, maintaining product backlog and roadmap, defining goals and success metrics, building alignment, making tradeoffs, presenting product roadmap and status, evaluating new product opportunities, and developing short term plans aligned with long term goals.

Your work will directly contribute to Airbnb's mission of creating a safe and trustworthy environment where everyone can feel a sense of belonging.

A Typical Day:

• Creating vision and strategy for Trust & Safety products and platforms.
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
• Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact.
• Defining goals and success with clearly measurable objectives and key results.
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront.
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms.

Your Expertise

• 8+ years product management experience.
• Prior product, operation, or engineering experience in security, trust, safety, risk or fraud.
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience building machine learning products or technical product management.
• Experienced in design, and hypothesis driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams.
• Experience leading teams through ambiguity, and high stakes trade off decisions.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.