Process Manager

Details

Are you someone whose heart races at the thought of digital tools in our offices that support hybrid work? Do you want to ensure that every employee and customer can rely on stable, safe, and well-functioning hardware in all ABN AMRO offices worldwide? Then this is the job for you!

Responsibilities

• You will be working in the IT Office Devices & Support team of the Digital Workplace department.
• Within the DevOps team, you will engage in process improvement across various areas.
• Implement structure in larger projects.
• Coordinate larger projects.
• Ensure all operational activities required by the team are properly managed.
• Manage relationships with external suppliers.
• Manage relationships with internal departments.
• Conduct checks on invoices and other financial responsibilities.

Work Environment

The Digital Workplace grid is responsible for providing a great experience for all ABN AMRO employees and its subsidiaries worldwide. "Happy employees make happy customers" is our motto.

We manage laptops, other devices, and accessories in the offices and at home. We offer functional tools such as Outlook, Teams, Teams telephony, Sharepoint, and Viva Engage to facilitate good collaboration among colleagues. We actively monitor all laptops so that we can proactively improve employee experiences and prevent incidents by taking timely actions. We actively seek feedback from our colleagues about their workplace to continuously improve.

The IT OD&S team, as mentioned, is primarily responsible for ensuring the various IT components found in the offices operate stably, safely, and effectively. These include:

• Printers and scanners
• Meeting room setups with audio and visual equipment
• Narrow-casting
• News TV
• Teams telephones
• Internet kiosks at customer locations

Maintaining contacts and contracts with external suppliers is also an important part of the role. We are also responsible for daily onsite support at 5 locations nationwide, Tradefloor support, and Executive Board support.

Requirements

• You have 2+ years of experience.
• A customer-centric focus.
• A structured approach.
• Proficient in English, both spoken and written.

It would be advantageous if you have experience with:

• ServiceNow, Azure Boards, and Confluence
• Service Management processes
• Ariba MyBuy

Benefits

• The gross monthly salary stated at the top of the page is based on a 36-hour workweek, including vacation pay and a benefit budget.
• The benefit budget is 11% of your salary; if you do not make any purchases or reservations in the Benefit Shop in a month, you will receive a twelfth of your benefit budget that month.
• Five weeks of vacation annually, with the possibility of purchasing an additional four weeks per year.
• A personal development budget of €1,000 per year, which you can accumulate up to €3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport subscription with free travel across the Netherlands.
• An excellent pension scheme.