Product Designer, Help Experience

Details

Information about the position

As a Product Designer, you'll play a pivotal role in crafting solutions that meet our users' needs. In this position you will work closely with a group of Product Designers focused on evolving the Vinted experience and partner up with cross-functional peers, including Product Managers, Data Analysts, and Engineers.

You will be working within our Help Experience domain on a mission to empower our Customer Support agents to provide best in class customer experience. You will have an opportunity to shape internal agent tooling, contribute to optimising and improving processes to reduce active handling time, full resolution time, also improve response relevancy, quality of response, and increase member satisfaction.

In this position, you’ll

• Be part of a marketplace domain and report to the Help Experience Product Design Manager.
• Join a cross-functional team to be the voice of our members and Customer Support Agents, define problems and goals, map flows, prototype interactions, and support the development process.
• Partner with marketing, creative, product, and design system teams, applying the best design practices to make improvements on what and how we communicate to our members.
• Collaborate with content designers to oversee communication consistency and cohesiveness.
• Partner up with other designers from other domains to work on initiatives that keep raising design quality and user-centeredness maturity.
• Conduct usability tests to assess and validate design ideas. Collaborate with User Researchers on discovery and generative studies.
• Give and solicit feedback from designers and cross-functional partners.

About you

• Strong experience designing and shipping web products and mobile native apps.
• Good understanding of the design process, discovery and delivery.
• Designing with qualitative and quantitative insights.
• Solid Interaction design, visual design and evaluative user research skills.
• Excellent communication skills, including excellent written and spoken English.
• A strong collaborator with cross-functional peers.

Work perks

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• ClassPass (Gym Membership subsidy)
• A personal monthly budget for shopping on Vinted
• Pension plan with total contribution of 12%, 8% by the Company and 4% by employee
• An NS mobility card
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 13.2% of your annual net salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.