Product Lead Global Fraud Preprocessing & Sensors

Details

At ING, we have bold ambitions to safeguard our customers as they bank in an increasingly digital world. Fraud is evolving rapidly, regulations are tightening, and customer expectations around security continue to rise. To keep our customers safe, ING is building a new Global Fraud organization and needs strong strategic leadership, robust fraud capabilities and a clear global direction.

To deliver on our ambitious customer protection strategy, ING is establishing a new Global Fraud Preprocessing & Sensors product — a foundational part of our Fraud Detection Platform. This product is responsible for defining the sensor strategy, shaping the architecture, selecting and integrating internal and external data sources, and scaling this portfolio of fraud signals that power real‑time detection across countries. In parallel, it operates and evolves a global suite of Fraud APIs that other products depend on.

This product sits at the heart of fraud detection: high‑stakes, high‑scale, and with direct impact on customer safety. The team is newly established, creating a unique opportunity for the new lead to shape the foundation, drive early impact, and help define how the team evolves. As Product Lead, you build and own this capability from the ground up.

Responsibilities

• Own the product end-to-end: accountable for product vision, functionality and technology.
• Take collective ownership of the product, including engineering and architecture aspects.
• Define the sensor strategy, select and integrate internal/external data sources, and scale fraud signals for real‑time detection across countries.
• Operate and evolve a global suite of Fraud APIs used by other products.
• Stay ahead of external market developments, fraud trends, regulatory requirements and technology innovations.
• Perform analyses to monitor market trends and organize gap analyses; drive improvement roadmaps in all countries.
• Define the strategic roadmap and prioritize the product backlog (functional and non-functional requirements, risks, reliability, IT Run, LCM).
• Manage global deliverables through QBR cycles and roadmap prioritization.
• Focus on delivery through collaboration, bringing people together to work towards the same purpose.
• Act as IT asset owner, risk manager, and data owner for the product; accept test results and approve (IT) changes on the product.
• Be the hierarchical manager of a team of Customer Journey Experts working in multiple squads organized around the product; build the craftsmanship of the employees in line with Tribe and Area strategy.
• Protect ING and its customers, reduce fraud losses, mitigate risk exposure and strengthen customer trust.
• Work closely with stakeholders in COO, Tech, Retail, Risk, CSI, KYC and local Fraud and Digital teams.

Requirements

• A strategic, analytical and adaptive leader with expertise in fraud detection or data management and a passion for customer protection.
• At least 5 years of relevant experience (for example in fraud, data management, payments, digital process design or change management).
• Ability to learn quickly about fraud detection challenges; translate opportunities into concrete strategies; think strategically and act swiftly when new fraud threats emerge.
• Strong analytical skills and the ability to explain complex matters simply.
• Affinity with IT and experience working with engineering/architecture stakeholders.
• Strong stakeholder management and communication skills; ability to set direction and drive decisions at senior level across countries and domains with cultural sensitivity.
• Innovation mindset with ability to scale within a global context.
• Managerial experience: steer squads, coach on the job, define product roadmap, manage hierarchical reports and support career development.
• Ability to navigate complex regulatory, privacy, business and Tech organizational environments.
• Excellent command of English.

Team and Organizational Context

• As Product Lead Preprocessing & Sensors you report hierarchically to the Area Lead Global Fraud Detection where multiple fraud detection leads and products come together.
• The role has global scope: the team is newly established and is located in different countries. You will work with stakeholders in COO, Retail, Risk, KYC and local fraud leads in the countries.
• The role naming convention in the global ING job architecture will be "Product Lead Digital I".

Compensation

• The expected salary for this position: 17 300 - 25 000 PLN.
• The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.