Professional Services Engagement Manager

Details

GitLab is the intelligent orchestration platform for DevSecOps. This role focuses on shaping services engagements that create strong partnerships and measurable business outcomes for customers. The team embraces AI as a core productivity multiplier and operates in a fully remote, asynchronous environment.

Responsibilities

• Conduct discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.
• Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.
• Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward.
• Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure.
• Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement.
• Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing.
• Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.
• Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.

Requirements

• Experience with professional services selling processes, including discovery, scoping, proposal development, and fundamentals of commercial structuring.
• Experience using Salesforce for opportunity management, forecasting, and quoting.
• Experience working in a pre-sales setting and helping develop statements of work for implementation projects.
• A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes.
• Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders.
• Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution.
• The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.

About the team

The Professional Services Engagement Management team designs and structures services engagements to help customers achieve long-term adoption of GitLab's DevSecOps platform. The team includes services, consulting, and delivery professionals across multiple regions and works asynchronously to assist account teams and shape implementation strategies.

Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Compensation

• United States salary range: $85,200 - $144,000 USD (base salary range for residents of the United States; does not include bonuses, equity, or benefits)

Hiring / Privacy Notes

• Roles are remote; some positions may carry location-based eligibility requirements. Talent Acquisition can provide location guidance during the recruiting process.
• See GitLab recruitment privacy and equal employment opportunity policies for additional information.