Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Marketing @ 4
SQL @ 4
Tableau @ 4
Data Science @ 4
Leadership @ 7
Communication @ 7
Reporting @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Airbnb's Services & Membership team develops and scales new growth levers by working at the intersection of product, marketing, and supply/guest teams. As a Programs and Business Operations Lead you will partner with the Director of Services and Membership to define program levers, build tools and frameworks, and work cross-functionally to design, test, and scale initiatives that deliver user value and business impact. This role requires expertise in operations, supply and marketplace dynamics, and data analytics, and involves close collaboration with product, marketing, data science, finance, and partnerships.
Responsibilities
- Develop actionable business analysis and enable functional leads to provide consistent information to teams and stakeholders.
- Provide data-driven insights quickly and accurately using tools such as SQL, Excel, and Tableau.
- Partner with product and marketing to translate business goals into program requirements and go-to-market strategies.
- Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers.
- Build tools and equip teams with the relevant data support to make actionable decisions.
- Create materials to communicate strategy and business performance to key stakeholders.
- Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations.
Requirements
- 12+ years of experience in consulting, strategy, or operations roles, working across multiple geographies.
- Deep understanding of supply/demand dynamics, incentive design, and growth levers.
- Experience with loyalty programs, incentive programs, or merchandising strongly preferred.
- Strong analytical skills and ability to formulate plans that address key business priorities.
- Comfortable with SQL and Excel; experience with Tableau for reporting and dashboards.
- Ability to prioritize quickly, drive execution from zero to one, and manage complex projects with strong organizational skills.
- Strong leadership and influencing skills; seasoned communicator with excellent verbal and written communication.
- Data-driven, strategic thinker, proactive, and able to work with minimal guidance in a fast-paced, ambiguous environment.
Location
- US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites as agreed with the manager. Airbnb, Inc. can employ in states where it has registered entities; several states are currently excluded (see posting for details).
Compensation and Benefits
- Base pay range: $168,000—$203,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Inclusion & Accommodations
- Airbnb is committed to inclusion and encourages applications from diverse candidates. Reasonable accommodations for candidates with disabilities are available via the provided contact email.