Reporting Lead

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Responsibilities

• Data Management: Extracts, transforms, and loads data to ensure data integrity and accuracy for reporting.
• Dashboard Development & Maintenance: Create, update, and maintain the Dashboard, ensuring it effectively visualizes key metrics and trends.
• Reporting & Distribution: Generates and distributes the Dashboard to relevant stakeholders (BPO, COE Ops, etc.) on a scheduled basis.
• Process Oversight: Ensures the accuracy, timeliness, and efficiency of the Attrition Dashboard process, and drives continuous improvement.
• Work closely with the Customer Experience (CX) team to build reporting and track metrics across our operations, and share impactful insights.
• Partner with CX Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business.
• Leverage metrics to drive insights and influence business decisions.
• Ability to frame and break down complex business problems into key components and recommend practical solutions.
• Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support.
• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement.
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data.

Requirements

• Motivated by Coinbase’s mission and creating a seamless customer experience for our global institutional clients.
• Minimum 2-3 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.).
• Expert SQL skills, data modeling, Python experience a plus.
• Customer experience or revenue operations; experience working with customer support departments a plus.
• Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs.
• Phenomenal communication skills to operate across multiple departments and partners; ability to integrate with people at all hierarchical levels across the organization.
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact.
• Able to read, write and speak in English fluently.

Nice to Haves

• Technical - SQL.
• Analytical - Ability to quantify qualitative work.
• Communication - Ability to summarize key findings and clearly articulate goal of project.
• Project Management - ability to plan out work and lay out all components of a project before executing.
• Experience working with a BI tool (Looker, Tableau, PowerBI).

Benefits

• Medical & Dental insurance covered at 100% for employees and dependants.
• Group Personal Accidental Insurance 24 times your basic monthly salary.
• Group Term Life Insurance 24 times your basic monthly salary.
• Wellness Stipend.
• Mobile/Internet Reimbursement.
• Connections Stipend.
• Learning and Development Allowance.
• Employee Assistance Program.
• Travel Medical Policy - Global Traveler.
• Travel Fertility Benefits.
• Generous Time Off/Leave Policy.