Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Leadership @ 3
CRM @ 3
BI @ 3
Reporting @ 3
Salesforce @ 3
Data Visualization @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Collibra's Professional Services and Customer Engineering teams help customers realize the full value of data intelligence, and the operational backbone behind those teams is what makes consistent, scalable delivery possible. The Sales Operations Manager will design and own Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You will report to Taylor Barr and partner with senior leaders across Services and Customer Engineering. This is a hybrid role based in the Raleigh, North Carolina office (minimum two days onsite per week).
Responsibilities
- Serve as the primary Salesforce subject matter expert for the Services organization, owning front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration to support scalable, repeatable operations
- Design and deploy repeatable Salesforce processes tailored for an enterprise SaaS professional services environment to improve forecast accuracy, utilization tracking, and project health visibility
- Lead cross-functional projects independently from inception through completion to deliver on operational priorities set by senior leadership across Services and Customer Engineering
- Collaborate with BI Analysts to maintain a clean Salesforce data foundation so all Services activity is accurately reflected in executive reporting and downstream business intelligence
- Identify and resolve process bottlenecks across the implementation and consulting lifecycle to accelerate project delivery and reduce manual overhead for Services leadership
Requirements
- 5+ years of operations experience within a SaaS, professional services, or consulting organization
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
- Experience building and scaling operational workflows for professional services teams
- A bachelor's degree or equivalent related working experience is required
- This position is not eligible for visa sponsorship
Desired qualifications / Attributes
- Analytically minded — understands how CRM architecture impacts downstream business intelligence and data visualization, and translates operational data into clear insight
- Confident communicator with executive presence — influences at the leadership level and clearly articulates project status, risks, and milestones to stakeholders
- Self-directed — manages complex projects independently while navigating a cross-functional, multi-stakeholder environment
- Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
- Familiarity with the data intelligence or data governance industry; Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder) are a plus
Measures of success
- Within month 1: complete a comprehensive assessment of the Services Salesforce ecosystem (project tracking, utilization reporting, forecasting accuracy) and identify highest-impact opportunities to improve billable utilization visibility, data integrity, and capacity planning
- Within month 3: implement standardized Salesforce processes that improve visibility into billable vs. non-billable utilization, resource allocation, and project health; demonstrate early improvements in forecast consistency and utilization tracking
- Within month 6: drive measurable improvements in core Services KPIs — improved billable utilization tracking and reporting consistency, enhanced visibility into project margins and delivery performance, and reduction in manual processes and operational overhead
- Within year 1: establish a scalable operational foundation enabling consistent resource capacity planning across regions, improved billable utilization and margin performance, and faster project delivery cycles
Compensation
- Standard base salary range: $116,000 - $145,000 per year
- This position is not eligible for additional commission-based compensation
- Salary offers are based on experience, skills, and location
- In addition to base salary, Collibra offers a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401(k) plans, and more
Benefits
Collibra offers flexible benefits, competitive compensation, health coverage, and time off. The company highlights inclusion and belonging in onboarding and employee experience, and provides links to its Benefits and Diversity, Equity, and Inclusion pages for more detail.