Senior Associate, Custody Product Operations

Details

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

The Custody Product Operations team is responsible for ensuring the smooth operations and support of Coinbase Custody's products and services. As the complexity in the digital asset space grows, this team plays a key role in maintaining high standards of risk mitigation, control, and client experience. You'll own initiatives to reduce risk, enhance efficiency and fortify operational workflows. By managing projects that optimize processes, implement controls and enhance the client experience, you'll play a key role in strengthening our position as the industry leader in digital asset custody and driving revenue growth.

Responsibilities

• Develop and execute critical workflows for custody product operations and support teams.
• Support custody product and feature launches with a focus on asset management, internal readiness and client experience.
• Maintain documentation including operational procedures, support materials and internal databases.
• Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows.
• Triage and prioritize product features and enhancement requests.
• Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.

Requirements

• 5+ years of experience managing projects, processes or client support operations.
• Strong product operations or project management skills with a focus on risk reduction and efficiency gains.
• Effective communication, problem solving and analytical skills.
• Motivated by Coinbase’s mission and a client-centric mindset.
• A data-driven approach to problem solving and continuous improvement.
• Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies.
• Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls.

Nice to haves

• Background in financial services, digital assets or a highly-regulated industry.
• Experience advocating for prioritized enhancements to tools, systems or procedures.
• Comfort adapting to changing priorities in a fast-paced environment.

Compensation & Benefits

Pay Range: $130,900—$154,000 USD (target annual salary; full-time offers also include bonus eligibility, equity eligibility, and benefits including medical, dental, vision and 401(k)).

Benefits at Coinbase include:

• Medical, dental and vision plans
• Health Savings Account with company contributions
• Disability and life insurance
• 401(k) with company match
• Wellness stipend, mobile/internet reimbursement, connections stipend
• Volunteer time off, fertility counseling and benefits
• Generous time off/leave policy
• The option of getting paid in digital currency

Work Model & Other Notes

• While many roles at Coinbase are remote-first, the company is not remote-only. In-person participation is required throughout the year; team and company-wide offsites are held multiple times annually and attendance is expected and supported.
• Job #: P74526
• Coinbase is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. References to data privacy (GDPR/CCPA) and AI disclosure for select roles are included in the original posting.