Senior Customer Program Manager – NVIDIA Cloud Partners

Details

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

Responsibilities

• Define and manage program schedules, deliverables, and milestones aligned with NCP platform strategy and partnership goals.
• Translate customer and partner requirements into actionable tasks for engineering, operations, and product teams, ensuring alignment with program priorities and technical feasibility.
• Provide cross-functional leadership and coordination, driving execution across engineering, operations, and customer programs to deliver predictable, high-quality results.
• Act as the primary customer and partner interface, facilitating program kickoffs, technical and business reviews, and issue management — ensuring clear communication and trusted relationships throughout the engagement lifecycle.
• Drive program execution from inception through production launch, maintaining close collaboration with customers to manage program scope, schedules, and deliverables.
• Provide ongoing post-launch support, managing priorities, customer escalations, and feedback, while ensuring smooth operational continuity and performance optimization.
• Monitor program progress and resource commitments, collaborating with supplier, partner, and technical teams to meet deployment timelines and quality goals.
• Proactively communicate program status, risks, actions, and achievements to customers, internal teams, and leadership, ensuring transparency and alignment across all stakeholder groups.

Requirements

• Bachelor's or master's degree in computer science, engineering, or a related field or equivalent experience (business or technology management experience also valued).
• 12+ years of program/project management experience in cloud services, enterprise technology, or AI solution deployment environments.
• Solid understanding of cloud infrastructure, AI inference workflows, and hardware acceleration technologies (GPUs or edge compute).
• Proven experience managing complex, customer-facing programs involving both technical and business stakeholders.
• Demonstrated ability to bridge technical concepts and customer needs, driving alignment between engineering deliverables and customer success outcomes.
• Exceptional communication and relationship-building skills, with a talent for fostering trust and collaboration across functional and geographic boundaries.
• Strong organizational and leadership abilities in highly dynamic, cross-functional environments.
• Comfort working across diverse, multicultural teams and engaging with customers at both executive and operational levels.
• Willingness to travel as required (up to 10%).

Preferred / Ways to Stand Out

• Experience leading customer partnership programs for AI or cloud service providers, especially in inference or model deployment.
• Technical depth in AI model architectures and performance optimization on cloud or hybrid systems.
• Track record of balancing technical innovation with practical delivery for enterprise customers.
• Strong grasp of production scaling and reliability of inference pipelines or GPU infrastructure.
• Outstanding leadership in stakeholder management, cross-functional communication, and issue resolution.

Compensation & Additional Information

• Base salary range: 200,000 USD - 322,000 USD (determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits (link to NVIDIA benefits provided in original posting).
• Applications accepted at least until May 1, 2026. This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is an equal opportunity employer and emphasizes a diverse work environment.